"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Incredibly helpful in answering all of my questions."
"Went into a store to make the purchase. The help I got in store involved upselling me on a more expensive option without asking. I wouldn’t have caught it if I wasn’t aware of the price online. Then the wrong couch was ordered and I had to call the store to have it corrected once I noticed it in my confirmation email."
“Thank you for bringing this to our attention. We apologize for the negative experience you had with our in-store service. This certainly does not reflect our commitment to providing excellent customer service. We understand how frustrating it must have been and we apologize for any inconvenience caused by the incorrect couch being ordered. We appreciate your feedback and will use it to improve our in-store processes. If there's anything else we can do to assist you, please don't hesitate to reach out.”
"Wonderful customer service. "
“Thank you for your kind words and for choosing Joybird! We're thrilled to hear that you've had a positive experience so far. We can't wait for you to receive your couch and we hope it brings you endless joy and comfort.”
"The first best chat experience I’ve had"
“Thank you so much for your amazing review! We're thrilled to hear that your chat experience with us was the best you've ever had. We always strive to provide excellent customer service, and it's incredibly rewarding to know that we met your expectations. We appreciate your support and look forward to assisting you in the future.”
"Excellent experience so far!"
“Thank you for your kind words and for choosing Joybird! We're thrilled to hear that you've had a positive experience so far. We can't wait for you to receive your couch and we hope it brings you endless joy and comfort.
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"Alicia was a pleasure to work with"
“We are so glad to hear that Alicia was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"Such great customer service. I can't wait to receive my couches!"
“Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. We can't wait for you to receive your new couches either! We're sure you're going to love them. If you have any questions or need further assistance, please don't hesitate to let us know. Thanks again for choosing Joybird!”
"When I ordered the sofa, it said it was in the warehouse and would take 4 weeks to ship. When I ordered, I received an update email that they received my order and are in the process of ordering the materials to make my sofa (not ship the sofa that was supposed to be in the warehouse). I’m concerned about shipping time, but we’ll see. It’s supposed to be here in a month- which is a very long time for a sofa that was supposed to be already built. "
“We're sorry to hear about your experience with the wait time for your couch. We understand that waiting for your order can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our manufacturing and shipping processes to ensure faster delivery times. If you have any other questions or concerns, please don't hesitate to reach out to us.”
"I received an email to take an additional percentage off of my shopping cart. Then they came up with some scam,I couldn’t because it was on sale. I never should have received that email then."
“Hi there, we are sorry about the confusion with our email. Unfortunately, we are not able to combine any discounts with ongoing sales but we recommend holding on to your coupon code for any future purchases. Please let us know if there is anything we can do to assist at this time, happy to help. ”
"Aiza Kytakhova in NYC did a great job"
“We are so glad to hear that Aiza was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"We purchased a couch and two chairs at the NW Portland store on the last day of your 30% off sale. We weren't even aware that the store was there before stopping in. John Bowers spent a large amount of time with us finding the pieces, and fabrics, that were right for us. After our purchase we sent us home with a couple of fabric swatches so we could see what they looked like in our living room. We decided that we needed to switch colors and he helped us to change the order on our return visit that afternoon. At no time was he pushy. He was quite good a helping us make up our minds on fabrics when there were so many options. Thanks much John!"
“Thank you so much for taking the time to share your amazing experience with John at our Portland showroom! We are thrilled to hear that he provided you with exceptional service and helped you find the perfect couch and chairs for your home. It's fantastic that he went above and beyond by providing fabric swatches and assisting you in changing your order. We truly appreciate your kind words and we're grateful to have John as part of our team. Thank you for choosing Joybird!”
"My fiancé and I had the best experience with Astrik!!! They were so helpful in store, showing us every sleeper sofa while we flopped on all the mattresses. Astrik went above and beyond showing us each fabric swatch in different lighting so we could fully understand how the couch would look in our space. They also checked in on our lifestyle and other factors that could influence our choices. They were the best Joybird babysitter anyone could ask for! LYLAS"
“Thank you so much for the amazing feedback! We are thrilled to hear that you and your fiancé had the best shopping experience with Astrik. It's wonderful to know that they were so helpful in showing you all the sleeper sofas and mattresses, and even went above and beyond by showing you fabric swatches in different lighting. We truly appreciate their dedication in helping you make the perfect choice for your space. Thank you for choosing Joybird and we look forward to serving you again in the future!”
"It took me a while to go through the color swatches and measure my living room space. Shopping is not something I enjoy. But when I was finally ready for a phone consultation I found working with Shaquana delightful and easy. She answered all my questions, explained things to me well, and was very pleasant to work with."
“Thank you for taking the time to share your experience with us! We are so glad to hear that Shaquana was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"My wife has done all the research & leg work on the couch we just purchased. So as we walked in the door that day I had no idea or input frankly. However because of your exceptional agent I learned a great deal in minimal time. We walked away pleased and looking forward to enjoying the new piece in our newly built home"
“Thank you so much for your amazing review! We're thrilled to hear that our exceptional agent was able to help you learn about and choose the perfect couch for your new home. We can't wait for you to enjoy your new piece and make lasting memories in it.”
"Wonderful customer service and friendly staff
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“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a quick and easy experience with us. Our team at Joybird is dedicated to providing excellent customer service, and we're delighted that our friendly staff made your experience even better. We truly appreciate your kind words and your support. Thank you again for choosing Joybird!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for the amazing review! We are thrilled to hear that our customer service team was able to provide you with the assistance you needed. We always strive to be incredibly helpful and supportive. If you have any more questions in the future, don't hesitate to reach out.”