"I ordered a The November expecting to get it by the end of December in time for Hanukkah. It's January and I still have not received it. The so-called tracking said that it was processing in Germany on December 11. Today it still says this. Customer service is in completely unhelpful. "
"Please listen to my story for this company has NO integrity and does not stand by their work or the way they send products. Upon ordering, I spoke with Gabi and informed her that the items were to be a gift for my mother. The bilingual wall hanging was tossed on top of the box without any protective covering. The item was received extremely wrinkled however I could get passed that. What I could not abide by was that there was an inch long pull in the fabric of the banner on the right side which looked like a black line. Obviously, I could not give this as a present nor with this startling defect could I put it in my house. I sent Gabi pictures which clearly showed the problem. Gabi stated that her CEO refused to make good on the defective and poorly packaged item that their company sent. I WASTED FORTY DOLLARS on an item and shipping when this money could have gone to planting trees in Israel or tzedakah. THIS COMPANY DOES NOT DESERVE YOUR ORDER! DO NOT WASTE YOUR TIME OR MONEY as the company does not stand by it work and you will be shafted in the process. That a Jewish company would treat a Jew trying to put Judaica items in her house this way is disgraceful. I nor my friends nor family will ever purchase from this site again You should not either as you will probably receive something defective or poorly packaged and they will not stand by their work. TODAY I AM SORRY TO BE A JEW!"
"I ordered two facial care sets. I had a serious reaction to the product and requested a credit upon return of of the open set and the unused set. I have sent multiple emails and only got one response stating the CSR had forwarded my request to a supervisor. It has been 5 days and I am being ignored. I am not being told anything. This site has a 21 day return policy and I was just over the 21 days. With skin care it takes time to judge reaction. I am not asking for a refund and would accep a full or partial credit. Not unreasonable. I am aggregated at NO response. I have ordered multiple times from the site and am a loyal customer."
"I had a great experience dealing with Judaica Webstore. My order needed to be delivered before our wedding so I wrote a note in the order asking if they thought the timing would be any trouble. Akiva wrote back to me to confirm the details, she contacted the vendor to make sure that it was in stock, then she wrote me back to confirm that the order would arrive in plenty of time.
It arrived with plenty of time to spare and it is beautiful. (We ordered a Havdallah Set and two Kiddush Cups.)
Thanks Akiva! "
"I've placed my order on 10/10/2012. Have not seen it yet, it's been almost a month. Paid with pay pal and the website is showing that there is still money due even though they said that they shipped the item and provided me with the tracking number which is not very informative, just tells me that some item left Israel on 10/28/2012! THIS IS A TRAP! DO NOT BUY FROM THEM!"
"DO NOT ORDER ANYTHING FROM THIS COMPANY. I ordered items and they never fullfilled the order plus they blocked me from emailing them about it. They are horrible people who I was so afraid of them using my card number that i had to stop my card in order ensure my security Again DO NOT ORDER FROM THIS COMPANY YOU BE SORRY"
"Top quality product.
First grade attention with customers.
"
"I ordered a flag and some hyssop which came to 37.85 (including shipping). They took my money but failed to deliver the stuff. I've sent e-mail after email to the company but have not gotten a reply."
"I bought Israel T-Shirt Remember Jerusalem. White JWS-46.
Shirt silhouette figure of Jerusalem was not a gold-colored, only light brown.
At the same time I had to renew their Visa card, because someone tried to use my information in the USA.
Fortunately, the Visa Office spotted this and called me and shut the card immediately."