"Impossible to get any response from Customer Service - Avoid!

My wife booked a weekend break for a friend on 15 December 2012 for a theatre and overnight hotel. She realised when the confirmation came through that her own name had been put as the 'lead guest' for all the bookings, instead of her friend's name. She immediately e-mailed them, asking them to re-send the bookings in her friend's name. Nothing. She called the contact number. Nothing. She called again. Got through to an unhelpful person apparently in an indian call centre. Still nothing. I called on her behalf. I was told there was nothing they could do: they have contacted the relevant suppliers, nothing more they can do if there has been no response. The tickets are un-refundable and unchangeable (though this is surely anti-UK consumer law). I have tried to find someone who legally owns this company but can find no trace of a UK company. The 020 7 number listed on the web site seems to divert to a call centre and 10 Furnival Street address is a serviced office offering 'flexible leases' or Virtual Offices. Seems to me that it is some offshore marketing operation, creaming small amounts of net profit of large volumes of transactions so that, if anything does go wrong, customer service is nil. I would strongly advise anyone booking theatre tickets through this type of company to check that there is a listed UK company on the web site otherwise there seems to be no obvious recourse. In the end, I had to sort the issue out with many phone calls and photocopies of identity papers and letters granting permission etc. But not before it had caused my wife and her friend great stress for what was supposed to be a nice Xmas present. Unbelievable.."