"First time ordering and all went smoothly!"
"Customer sevice was excellent, everything was shipped properly and on time. "
"We are remodeling a condominium and had purchased 3 Toto toilets through another company 4 months ago. On the week the toilets were to be installed, we were informed 2 of the 3 were backordered with no confirmed delivery date. There had been no advance notification of any problem. Upon further investigation, we learned Toto had actually discontinued manufacturing the model we selected!
We went into high gear to find replacements, and luckily, found KBAuthority.com. They were able to provide very similar Toto replacements at a better price, and had them onsite and ready to install in 2 days with free shipping! When the toilets arrived, we discovered the flush levers were not in the finish we'd specified. No problem. Within 48 hours replacement levers were onsite for the plumber to swap out.
KBAuthority's service is terrific and they could not have been more responsive to our needs. We will definitely use them again!"
"My wife and I searched for a larger medicine cabinet that would be perfect over our new bathroom vanity. Finding one around 60" in length that didn't cost under $750 was practically impossible until we stumbled on KBAuthority.com. Had the perfect cabinet under $500! Definitely a site that I have bookmarked for the future when I need things for home improvement. The shipping was great too. Cabinet comes with glass shelves and mirrored doors so fragile is an understatement. All received in perfect condition thanks to the great packaging to ensure the safe arrival."
"I ordered 32 inch workstation ledge kitchen sink from KBAuthority last weekend and got my delivery just yesterday. The product looks great and matches my kitchen’s interior. The quality and packing is also top notch. Great service at such a reasonable pricing.
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"Purchased brand new Grohe kitchen faucet. Plumber installed and noticed it was missing a key part. Contacted KB Authority. They said they sent a used one by mistake and promised to replace it right away. After three weeks of saying it was going to be replaced the next day, they finally said I need to hire a plumber to take down the existing one and send it back before replacing it. Never sent replacement. Then I sent back my item which was received by them on 7/9/19 and I finally received a refund on 8/9/19. Took 14 emails and 6 phone calls. Always promised a date to take care of it and it never happened. Sending me the used one with missing parts instead of the brand new one I paid for cost me $400 extra in plumbers, one month with no kitchen sink faucet and they floated on my money for 2 months. Stay away. Floated on my $606 for 2 months - wonder why they needed the money so bad and kept delaying it?"
"I ordered a set of four showers for my home from KBAuthority and the delivery arrived just today. The packaging is great and arrived before expected as usual. I have ordered bathroom equipment from this website previously too and I am extremely satisfied with all the products till now. Very good!"
"I recently bought a bathtub from KB Authority. The delivery was on time, and the customer service provided by them is exceptional. The product is of high quality and has a reasonable price. Highly Recommended!!"
"We are extremely pleased with the quality of the service we received from Kitchen and Bath authority. I ordered the shower combination and really happy with the product. Its design is very nice and also has so many functions in it, including Hot/Cold indicators. The order was delivered within 2-3 days and the best part was, we got 40% off and the shipping was free."
"I spent over $200 on a garbage disposal air switch and button, and it was nothing like what it appeared to be in the images. They won't let me return it. It's been a month since I purchased this and I'm still going back and forth with customer service to try and return this completely unused, unopened item. This is a terrible return policy, and EVERY single competitor allows for returns for a full refund. I have no idea how they remain in business, and I will NEVER buy from KB Authority again."
"I purchased water dispensers from KBAuthority.com about 6 months ago and I am really happy with the way it turned out. I don’t have any complaints till now and I am definitely going to buy more from these people. 5 stars!"
"Fast shipment. Quality merchandise. Will be a customer for life. "
"Very pleased with the wall-mounted kitchen hood that I purchased from KBAuthority. Its quality and design is top-notch. Also the product was delivered to me on time and with safe packaging. Loved the services and products offered by these people. A big thumbs up!!"
"I had ordered an American standard single vanity for my bathroom from Kitchen & Bath Authority which I received today. The furniture is skillfully designed and looks too good. I am really very happy with my purchase. Thank you. 5 stars! "
"Love my new Ravati sink. Item was out of stock at most stores nationally. When it was back in stock I got it right away. I called and mentioned my contractor needed it ASAP they walked the order through so that it shipped same day and I got it in I think in 2 days. "