ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.59/5
Chance of future purchase:
4.86/5
Shipping & packaging:
5.00/5
Customer service:
4.93/5
Return/Replacement policy:
4.92/5

5/5

2022-05-23

Great customer service

"The website was very easy to order from and questions I had were quickly and easily answered by phone. The camera I ordered was in near new condition and my package even arrived earlier then promised! Will no doubt be ordering again from them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2022-05-22

First time film buyer

"I liked that I was able to buy two different brands of film and receive them in the same delivery. The only downside was that my student discount code through StudentBeans, did not work. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2022-05-21

It's all good

"Camera condition properly rated, maybe a bit underrated, and the camera was well-packaged for shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-05-21

Excellent service and speedy shipping

"Purchased a used Sony lens and it arrived right away, thanks again for making it easy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2013-05-04

As advertised, no surprises

"Good quality at a good price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-05-17

Very easy transaction

"There are a lot of options, and for a beginner, it is nice to be able to have the ability to try something different out for not a huge cost."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2022-05-13

I would not use them again for repair

"I will not be using KEH in the future. I sent a Nikon 810 in for the repair of the lens adapter ring. The camera was returned WITH THE NEW RING TAPED to the front of my camera and missing a screw for reattachment. Who does this?????????? I called to talk with a rep and was told they would investigate my complaint, and send a replacement screw. Yes, I received the screw in the mail with an invoice for the screw they FAILED to include with repair.
Also, do not send your original NIKON box when you package the camera for shipping, they never sent it back. I am a stickler about keeping the boxes with my gear!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-05-12

Great equipment, fast service!

"Needed a lens for a shoot the same week...got the right thing at a great price in just two days! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2022-05-09

Beyond satisfied!

"Item better than described. Phenomenal service. Highly recommended!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-05-09

I trust KEH.

"I've bought from KEH online for several pieces of camera equipment. However, recently I called in to ask how to register to get the 5% discount for military and First Responders. I was told to get that discount I would have to call in to place an order with a discount. So that is how I order anything now. I have never been disappointed with the product or with the packaging for the safety of what I ordered. It always gets to me in prime condition."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-05-08

Quick and excellent delivery

"I love that I am able to choose the quality of product and the amount of options is great!"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-05-08

50mm 1.4 Cannon

"Excellent equipment everytime! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-05-03

Exactly as described

"I am very satisfied with my purchase at KEH. The items are in good shape and we’re pretty affordable too. I’ll for sure be coming back whenever I need camera stuff. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

3/5

2022-05-03

Great Experience except for FedEx

"The product was just as described and I'm very happy with it. Getting it delivered though, was tough. I am not home much and FedEx demanded a signature in person. They kept leaving stickers on my door and, ironically, it could have been delivered on any of these occasions. At least let us leave a signature so the package can be left at the door. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2022-04-29

Sent the wrong item

"Paid for a Nikon FX lens, was sent the DX version, sent back the incorrect item for replacement, and haven’t heard back in days. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges