"This is my second order with KEH and I am very pleased. The order shipped quickly, arrived on time, order was correct, and the condition of all items was better than described."
"Excellent service from KEH!"
"The camera was as described, arrived on time and was well packaged. Good experience, no issues. "
"Easy ordering. Came in the condition described. Excited to use my new lens! Love that KEH makes buying used feel "safer" and easier."
"KEH was the only one that had the strap for the 300 f2.8 available. It is in excellent condition and was delivered very fast. Thanks for the great service. "
"I was a little leery of purchasing used equipment, not knowing if the quality would match the price. I was very satisfied when I received the product. It was exactly as advertised. I would have liked to have received an order confirmation from KEH though...more than a PayPal receipt."
"Ordered an item on 2 March along with several others. Received a call a couple days later saying it was not in stock. I noticed the item was still on their web site 6 Mar so I ordered it again. I was told it was not available once more. Then I received an email on 16 Mar asking if I received the item! Checked their website & sure enough, it was still listed for sale. Called KEH and they had nothing but excuses. I guess they have so much business they just don't care. I have been doing business with KEH for 27 years. I doubt this is an isolated incident. There may be hundreds of items in their inventory the same way, who knows. At this point, an apology from the owner or general manager is appropriate. Otherwise it looks like it is time to end our relationship. "
"Shipped fast. Condition better than described. Glad I made this purchase! "
"I don't know anything about medium format cameras, but I called up the helpline to confirm I had picked the right one and the person on the other end was so helpful, walking me through which lens to purchase with it as well. I was so happy to be buying used from a reputable source, knowing the camera was working and in good condition. So often, buying used film cameras is a huge gamble! The delivery was timely, and I appreciated how well wrapped up the camera was, to make sure it wasn't damaged at all during shipment. Great experience! Will be using KEH again."
"I needed a versatile zoom as a "walk about" for my Nikon D610. I read a number of reviews, made a decision on the lens needed, and set about finding one. A check of the eBay vendors left me a bit undecided, and I decided that buying one from overseas sources wasn't an option this time.
I checked KEH, chose the condition of the lens I wanted, and bought it. Delivery came via UPS/USPS, and it arrived exactly when estimated.
The lens was packaged very carefully, and with enough padding to ensure no damages.
The lens is fantastic; lightweight, sharp, and it appears as new. It also came with the appropriate lens hood, and front and rear caps. KEH delivers again!"
"It shipped so much faster than I expected. And the product was exactly as described. I got EX+ and see absolutely no flaws with the camera. So happy"
"Packaging was good, delivery was trackable, and the conditions of the gear were just as good as advertised. "
"My shipment was lost in the great blizzard of "21", frozen inside a truck in Memphis...KEH kept me apprised of the status all the way up until the delivery!"
"They were fast and the customer service was of quality."
"The camera is in great condition. However, it was disconcerting to find out it has no memory card. It’s akin to selling a car without an engine. I think the seller should make people aware of this. I would have gladly paid extra for one,if that is their policy."