"The product was shipped promptly and was exactly what was ordered - Excellent was excellent so far as condition. My experience with FedEx was not so good. I have the product "delivered" to my home because my business is partly on Covid lockdown. I stayed home all day to get the delivery. Late in the afternoon I checked the tracking information only to find that FedEx "had attempted delivery - no one home" an hour earlier. The certainly didn't come to my home, and there was no sticker saying they had attempted a delivery. Because I have dealt with this before, I re-routed the package to a nearby drug store, a designated FedEx drop off point - and was able to retrieve my box the next day. I live in a normal fairly dense neighborhood about 3 miles from downtown, and FedEx, UPS and Amazon trucks are up and down our streets every day. Unfortunately, there is no easy way to get in touch with a person at FedEx to investigate."
"Lens was described and shiipment was quick "
"The lens came the day after I ordered it. It’s in perfect condition. Half the price I’d pay buying new somewhere else. After buying a used lens a week before at another company that stopped working on me, I was skeptical. But I will be sticking with KEH from now on. They are dependable. "
"Fast shipment and nice packing , looking for the next trade."
"All my experiences with KEH are outstanding "
"I ordered a used Nikon D5500 body as a back up camera. The description said it was in used excellent condition with some minor wear. When it arrived it was surprised to see that it was in almost new condition. I was very pleased. I am in Tennessee and the standard shipping got it to me two days. Thanks for the excellent service. "
"Wonderful shopping experience! My order shipped like an hour after I placed it and arrived on time and so carefully wrapped that the package could have been dropped out of a plane and arrived safe! Awesome prices and stellar customer service! Recommend to any and everyone!"
"Overall the camera is great. But the description said the camera would come with a battery charger. I figured this was an external charger not just a USB cable. If I knew it was a usb cable, I would not have paid extra. On top of that, the usb cable they sent is the wrong type and does not work with the camera."
"THERE IS A REASON THEY ARE RATED AS A D+ WITH THE BBB, RUN FAR AWAY FROM THESE CONARTISTS. I sent KEH a bunch of items for trade. Their evaluation offered me less than half of what the quote was. All these items were originally purchased from KEH and were in as good or better condition than when I received them. Upon receiving the items back I noticed one of the lenses was damaged and the prism finder was missing from the package. Upon contacting them, they were completely useless and refused to acknowledge their mistake. The lens was not damaged when I shipped it to them and they continue to state that it was. They continue to state that the prism finder was in the box when they shipped it however it wasn't when I received it. They said the only way for them to file a claim with FedEx is for me to send a picture of the package as it was received, obviously I had to open the package and items when it came in for me to find out the prism finder was missing!! Run far far away from this company."
"KEH is consistent and descriptions are always right on. The prices are competitive and the shipping is fast. No complaints here!"
"Lens worked adequately but has some issues with the zoom sticking and random errors signs every so often. Now the zoom is stuck in place at 18mm completely "
"My item came quickly and was in better condition than expected."
"Very quick and easy. Received product one day earlier than projected."
"lens has been working great, it arrived earlier than expected, great price"
"They stand behind their products "