"I ordered twice from them and the shipping was hassle free and quick.
Good products. found products which were not available in India or insanely costly even for sub standard products, (in this case it was 39mm UV+ CPL filter); VERY SATISFIED.
I would be very happy if they could do something about increasing the weight allowance Because the express shipping is even faster but a lot of money;
Keep up the good work !! TY.."
"Great quality and excelent prices"
"I ordered a filter at a great price and received it promptly. No hassle."
"A successful brand that delivers quality products to its customers at affordable prices.
I love K&F Concept :))"
"1) Very reasonable price
2) Able to receive in India without much hassle
3) Product as described and working well"
"the product i received is a camera bag that can be used for travelling. it keeps the camera safe and is very good quality. it came on time and had no problems with shipping etc."
"I have bought several filters as well as a camera bag from KF. I have always been pleased with the quality and prices of their products can will always recommend them as one of the best value for money photographic accessory companies there is. I cannot speak to warranty service as I have yet to have a need."
"I've already bought several times from K&F Concept, and can highly recommend. The products are very good quality, the price is very competitive and the buying and shipping experience flawless. Customer support is quick and helpful. highly recommend!"
"Accurate item description, quality as described. Good value for money. Would recommend K&F for buying photo equipment and would also buy again here."
"Bought a camera from them in France that turned out to not work at all. Engaged in a VERY lengthy email exchange with them, during which they kept coming up with new and ever more absurd excuses why there was nothing wrong with the product, even thought it did not work. Ultimately they demanded that I send it to China, at my own expense, where they would then, they claimed, test it. Have now investigated them ... this company has NO legal presence in Europe, has a TERRIBLE CUSTOMER SERVICE RECORD and is quite possibly also involved in VAT fraud. Kentfaith.com / K&F Concept should be avoided like the plague they are!!"
"No protection in the packaging. Item arrived very late and broken. I sent several photos of the broken pieces to them. They repeatedly asked me to "co-operate" and send photos (AFTER I'D SENT THEM 3 TIMES). They even INCLUDED my photos IN THEIR REPLY while asking me to send photos!
They're obviously the type who will play dumb and go around in circles so that you give up and go away. I won't.
So I'll be showing the emails and photos to my bank and getting a charge back.
I recommend you do the same because you won't get anywhere with these morons.
Absolutely intentionally useless customer service. Weaponised incompetence."
"CHINA for all returns and refunds !!! returns policy is nothing short of committing FRAUD, you have to lie to CUSTOMS no way will you receive any refund, check other genuine reviews and you will see."
"I ordered a mist filter which seemed to have a factory defect. I have provided the documentation and the support team promptly arranged a replacement. Kudos to K&F for standing by their policies and providing honest, professional service. Thank you."
"Excellent Customer Service. The team expedited the process of receipt from China despite a Corona Virus lockdown. I received everything in good working order. It is great to be able to find rare accessories in the KentFaith shop as everybody was telling me that the particular camera I own was quickly discontinued and nobody invested in any accessories. With Kentfaith I was able to adapt a set of very old Tamron lenses to a Nikon 1-J5 body and was able to take pictures of the night sky.
Thanks again for the range of products that you provide but most of all the great Customer Service."
"K & F Concept staff are very quick in responding to my queries. My tripod arrived quickly (within 2-3 days). Happy with the product design."