"They don't respect what they promise, paid 3-5 day delivery on day 5 has not even been shipped. "

"Horrible experience will never buy anything for these a$$ holes again!! "

"Made the huge mistake of ordering with KTM Twins. They say they sent my order according to the tracking it
never left Escondido Ca. I stopped payment payment with my CC and they are contesting it. BEWARE OF THIS COMPANY!!!"

"If they flagged my order as fraudulent then why would they charge my card? I would stay away from KTM Twits. Now i have to fight with Amex for a refund."

"KTMtwins sent me the wrong part and refuses to take it back or replace with the correct part or return my money. The part is unused, never mounted and in perfect condition still in the box. Their correspondence email is short, curt and rude. I have ordered from them before and suffered long delays but always got my part but now KTMtwins has cheated me. Do not do business with this company as they have no honor or respect for the customer. I now have to try and stop payment and return the part even though they say they will not take it back. "

"They claimed that their products were in stock so I ordered... waited a long time with still no shipment notification and no email explaining why it was taking so long or anything so I reached out to them and they THEN tell me that the items are out of stock and should be in in "a couple of weeks"... a month later I emailed them again and they told me, yet again, that the items were "a couple weeks out"..... literally 2 months later I FINALLY received the items I ordered. on at least one plus side: the items were technically delivered... so it's not really a scam. on the down sides (multiple), they lie about having items in stock, they lie about when they're expected and support isn't even polite about it. they're kind of rude actually. I do not recommend ordering from them and I for sure will never order from them again.

Look at other reviews everywhere too - same story from all of their customers. Avoid this place. "

"The KTM Twins website listed the product I purchased as in stock. The entire amount was deducted from PayPal. After a month and 3 days, and no word from KTM Twins, I notify PayPal about not recieving my paid for item. The very next day I receive a 5 paragraph letter from a Eli Rubel, C.E.O. Of their business. The letter was all passive aggressive and snotty as hell.
I spoke to Chase at KTM and basically he laughed at me for not getting the gist of Eli’s humor, adding that “he hasn’t worked for us in 2 years.” In the future, I won’t be ordering boot laces from these Jack ****.
Coincidentally, the order shipped, so they say, one day after the PayPal notification.
Weirdest and most dispiriting customer service experience."

"1st of all they display a part that isn’t available in stock pretended to be exist ..
After all when it’s arrived after a month ..

It was scratched and powder coated on the hock sides of the case that fits on ..

Which MEANS .. USED part r meant to send ..
pPL be attention for the worst company quality ever "

"If you have a KTM, you have limited options for getting parts and accessories. Used KTM twins several times, prices were ok, but information about the stock status of an item not always provided or up to date, and even if the item is reported as in stock, shipping and handling is painfully slow. I have yet to receive an item earlier than a week after processing order (they charge you the moment the order is processed), but usually > 2 weeks. In addition, if you entered an order for multiple items and only some of them are in stock, they will wait for the out of stock items to arrive and then ship all together, and they won't notify you about it. After discussing slow shipping and handling, which has been reported by multiple customers, with KTMtwins representative, they showed no intention to improve."

"I placed my order on 10/5/20 directly on their website using PayPal as the checkout method. After completing my purchase, I received an email saying that my order was not complete on their site and to contact customer service. I have been writing back and forth to "Jerome" in their customer service center. Jerome's responses have been lacking in customer service and are more focused on representing that the company did not receive payment. I sent payment confirmation with an order number provided during the checkout. I also provide a screenshot of the PayPal transaction that clearly documents the part that I ordered, the total cost, and my customer information (shipping/billing) while showing the payment was made and debited from my account. They told me it is not their problem and nothing they can do for me. Told me to take it up with PayPal... Horrible service and crooked company. They just take your money, say they received nothing, then tell their customers to go deal with it. STAY AWAY FROM THIS PLACE! "

"Placed an order on 6/29. Got an order confirmation that my order was placed and to download the Shop Application to track the progress of the order. One week passed and no progress on the order. Sent an email to confirm. A week later I received an email from them that they were working the order and it would be 1 -2 weeks for the order to ship. No problem as things in the world are a little crazy. Sent an email three weeks after placing the order for some updates. Crickets....... Heard nothing. Sent emails twice a week with no response. Sent email last week that I was contacting credit card company as no one would respond to emails and the phone number listed was either out of service or no one was answering. Got a response that they apologized for lack of communication and that they are short staffed, something about items on back order but had some of the items. IF YOU HAD SOME OF THE ITEMS THEN WHY NOT SHIP WHAT YOU HAVE AND CONTACT ME ABOUT THE OTHER ITEMS ON BACKLOG?!? I replied to find out if they could provide status or if we should cancel. No response. So I contacted credit card company and they returned my money. Waste of 6 weeks. I should have known when reading the dozens of bad reviews. My fault and I learned to trust my intuition. Not even sure how they are still considered a company. Its either a scam or they have no idea how to run a business. I ordered the same exact items from another company and within two days I received the entire order. Tracking info and great communication."

"The worst customer service in the motorcycle industry I have ever experienced in 40 years of ordering parts. No answers to when your order will ship. They are glad to get your money but the service stops there. I will never buy from them again and should have looked at their ratings. Buyer Beware!!!!!119525"

"Took payment but never shipped, its Been months and nothing no email no parts no tracking"

"Ordered few things from ktm twins, 2nd order got messed up on there end, checked my order on email and i had ordered correctly, they fixed the problem but it cost me few buck in shipping, 3rd order was sent out and i never recieved it, they told me to ask neighbors, i did, no one had it, called them back and they told me it was out of there hands and that the postal service was responsible and to call them, i said no and that they should call the post office and that bottom line is i spent 74$ and have nothing to show, they said they would talk it over and get back to me, nothing.......74$ gone"

"This is an awesome site. After purchasing the kriega us-40 from these guys, I noticed it was missing the shoulder strap that should come with it. I called up the store and speaking to someone directly, he quickly pulled up my info and is sending me out a new one. Not only that, he deducted I was missing the waist band too (didn't know it was supposed to be included) and is going to send that out as well. The whole convo took maybe two minutes.

Definitely would deal with these honest folks again."