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Verified
5/5

2009-02-27

"I prefer to write review where something has gone wrong and I know how well the resolution process works. In this case there was only one other review on line so I will make an exception.

Everything worked well. The vendor supplied frequent email updates as the order progressed. It arrived promptly and was exactly as ordered.
They have a toll free number (my requirement for doing business with online vendors). I don't like the 20% restock policy but it is clearly stated on the web site.
"

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Verified
5/5

2003-10-27

"Checked resellerratings for this vendor before ordering this Tripp Lite 4-Port Compact B004-004-C KVM Switch w/Cables but couldn't find a review. Well, somebody has to be first, right?

I didn't save a fortune, but the price for the complete setup was inline with what I'd found elsewhere, and this is what I'd made up my mind I wanted.

Communication from the vendor was good after I placed my order. I received 3 emails from them updating my item status prior to the "right on time delivery" by UPS.

Everything went well with the purchase. The switch arrived complete, on time and in perfect condition.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
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Is easy to do business with
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
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Speed of web site