"Made a purchase online at kalyx.com 5 days ago. They charged my credit card immediately. They order is stalled on "processing" and all of my attempts to contact them via phone (which they never answer), voice mail and email have been ignored. How can you deal with a company that will not communicate? Terrible experience. Avoid these jerks."
"The clowns are just resellers for Ecuadorian Rainforest and nutricargo, I advise go around these jerks and get from the source."
"placed my order in May 2016. I never received my order. I sent multiple email and left several voicemail but they only answered my initial phone call. After that, they pretty much ignored me. I had to file a claim with BBB. On his first respond to BBB, he claim the was the new owner and was trying to get of hold of the old owner. He stated that if he could not get hold of the old owner by the end of the year, he will gladly refund my money to make it right. From BBB," As we do not feel the company’s response adequately addressed the complaint issues, we have closed this case as "unresolved" and it will appear as such in the business's BBB Reliability Report. This may also result in a negative change to the company's BBB rating." BBB recommended to contact NYS Attorney General's office by calling ***-***-**** or visit http://www.ag.ny.gov/ if i want to further pursue. Might just have to give them a call."
"A variety of difficult to find herbs (tinctures-powder-whole herbs), as well in different amounts. Worth waiting to get quality product, when available. Can blame the prices, with Obama giving way and printing free paper money without economic coverage... "
"Great product, but charge too much for shipping. "
"Vacuum packed herb in doubled up plastic;
and tied with zip tie; Was Risky to open with nife;
Minimal product was lost do to patience.
have not opened the other stuff yet.
Herb of less quality than expected;
Looked tan instead of green and blue;
Perhaps it needed to cure, perhaps it was horded;
and repackaged. I do not know.
"
"I placed my order in May 2016. I never received my order. I sent multiple email and left several voicemail but they only answered my initial phone call. After that, they pretty much ignored me. I had to file a claim with BBB. On his first respond to BBB, he claim the was the new owner and was trying to get of hold of the old owner. He stated that if he could not get hold of the old owner by the end of the year, he will gladly refund my money to make it right. New Year and new owner does not want to fulfill his promise. From BBB," As we do not feel the company’s response adequately addressed the complaint issues, we have closed this case as "unresolved" and it will appear as such in the business's BBB Reliability Report. This may also result in a negative change to the company's BBB rating." BBB recommended to contact NYS Attorney General's office by calling ***-***-**** or visit http://www.ag.ny.gov/ if i want to further pursue. Might just have to give them a call."
"Thank goodness for Google. Never heard of Kalyx but they had something I couldn't find anywhere else. Great deal, good shipping price and great customer service. "
"I found my special 1-cup coffee filters at Kalyx for much lower price than anyone else on the Internet. I had to pay for shipping, but I purchased a few more packages, to give away as gifts, and figure I spread the cost of shipping. The order arrived in good condition and on time.
Can't ask for more than that - good price, good quality, on time.
"
"Experience before delivery great; however, no response since I submitted that I ordered one 3 pack - I only received one of the 3 packages."
"I request tracking im still.waitng for product have been not delivery"
"DO NOT DEAL WITH THIS COMPANY! TOTALLY UNRELIABLE! GOT SCAM AT A TUNE OF 70 BUCKS."
"I placed an order for 10 bags of Newman's Breakfast Blend Coffee beans on 4/15/16. I quickly received a confirmation of the order and got another email in a few days stating that my order had shipped, but no tracking number was available. After waiting over a week for the shipment to arrive, I called Kalyx to find out the status. After getting voice mail when I called, I decided to hang up and send an email instead. Dan called back to see what we wanted since he saw our phone number on his caller ID. I told him that I had sent an email and he said that he would look at it and follow-up on it. After waiting a few hours and not hearing anything, I called Kalyx back and reached Dan. He checked and said the coffee was discontinued and asked if I wanted something else. I said no and he offered a credit. I asked why I didn't find out about this until now and he said accounting must have messed up. I seriously doubt accounting was the one that sent me the email saying that the coffee had shipped. I received a a credit to my credit card quickly."
"I did not receive my product. The money was taken off my mastercard and I hope that you will send my product. Thank you Dianne Gray."
"I have been doing business with Kalyx for more than 10 years and have always been pleased with their service. I have never had any problems with any of their herbal products."