" The most ridiculous company I've ever dealt with.
Advertising items that are not available in two cases, cancelling orders w/o even bothering to inform the customer, ignoring e-mails, holding back
refunds,.... a very classy way to conduct business.
"
"My overall experience was absolutely great. Excellent customer service. The delivery was on time. The chair is very comfortable and high quality. I am really happy with my Womb chair! Thank you Kardiel!"
"Awesome looking furniture, really comfortable to use and all the guests are very impressed by the set I got, very fancy looking and professional."
"I purchased Eleanor mid-century modern classic sofa to upgrade my living room. I'm truly happy I choose this sofa.. This sofa is very comfortable, high quality made and good price. Especially the leather is very good quality. It's very beautiful and you won't regret to get them. I highly recommend people to get it. They packaged very good without any damage."
"Purchasing my Womb Chair was simple and quick! After seeing it online & sitting in it in the store I loved it and had to have it ... It comes with an ottoman so it's also a great deal! Super comfy and a great place to relax after a long day or just to read a book on a rainy day."
"Mostly it was easy the furniture came well wrapped nothing was out of place and the furniture it self was as advertised we would definitely use the service again. Dealing with Roadrunner was tough, it might have taken three weeks of phone tag, a no show, and some unpleasant phone calls. In the end we did receive the furniture and couldnt be happier with it, thank you."
"We had a discovery of hidden damage and after a few emails, they agreed to send another table top. It took a while to get another shipment in to them but as promised, they delivered. I "
"While the sofa we wanted wasn’t yet available, Kardiel was very responsive in letting us know when it would be ready to ship. Shipping was prompt and arrived right when they said it would. There was some minor damage once opened, but their customer service to fix it was fast and superior to anyone else I have worked with. The couch is beautiful and well made. I will definitely recommend kardiel."
"A few weeks ago I ordered a lounge area for one of our holiday homes at Kardiel online. Delivery was prompt and professional. The furniture was very well packed. Everything reached us as ordered. I am very satisfied and would shop there again at any time, thank you"
"Just bought the LC4 Lounger in cowhide. (I am on the East Coast, so I ordered through the website and had it delivered to my house -- easy delivery delivery.) Great quality, super comfortable and easy to assemble. The bolster pillow was a little stiff at first, but that was pretty easily solved by removing some of the foam filler. Great purchase!"
"I was quite impressed with the two Coconut chairs that we ordered from Kardiel. We were looking for two chairs that would be functional as well as aesthetically pleasing.
These two chairs make quite the statement when you walk into the building.
The black leather contrasts the red 3 Form wall behind them quite nicely.
The company was wonderful to work with and communicated with us every step of the way.
I received a follow up email from the CEO of the company asking if the order was ok.
I am very pleased with our experience with Kardiel and I look forward to working with them again."
"A perfect fit for our architecture office! Exactly the height I needed. Seems well made and very sturdy. Love it, especially for the price. More than I expected!
Brittany Jamison
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"I bought two. Sturdy, color spot on, packaged wonderfully. Could not be happier, everyone loves the style and comfort. Took 3 months to arrive, price was good, worth the wait."
"Be warned that if you order furniture from the Kardiel company, what is delivered is not what you ordered. The item descriptions on their website are inaccurate in regard to every item. The dimensions are wrong, the construction is no as described. the high density foam is not either. The color may not be what you ordered despite having fabric samples sent. Many of the reviews that are on the Kardiel website are paid for. I realized this too late to have influenced my decision. The most unacceptable aspect of the Kardiel Company is the lack of integrity and professionalism shown by the Customer Service and Sales Representatives. "
"Kardiel claims to be a family owned,quality furniture company I purchased this item and the matching sofa .Not only was the color nothing like it was on the computer ....the quality is very poor .I contacted customer service 2 days after purchase and stated the cushions and the back of the couch were very wrinkled. Additionally the cushions hang over the edge of the seat ruining the clean lines of the pieces .The arms are also much more narrow then they appear on the picture.
I sent pictures for them to review regarding return. I was told that it was deemed" industry "standard .And if i wanted to return items it would be at my cost of over $500.00 .Or if I wanted to keep it they would give me an 80.00 credit back to my charge card .For my disappointment I guess ?
I had been looking at furniture in stores for months before I purchased this and had seen a lot of furniture .This is below the quality of any item I have seen or purchased .Buyer beware this is not worth the price .I am currently working with my bank to retrieve at least a portion of my money as I am now stuck with it ."