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Verified
5/5

2013-09-30

"It's the best. So many things to choose from. I love it!"

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Verified
4/5

2013-09-30

"Karmaloop is awesome. Stay with the latest styles and fashion. Keep up the good work! "

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Verified
5/5

2013-09-30

"I love the stuff on here, i could buy the whole lot if i could. but they need to allow shipping of Vans Shoes to australia. I recon it would attract a whole heap of people if there were huge sales and massive discounts once or twice a year. Should have last season's clothes on sale since different places have different season and since karmaloop is based in America they would usually sell the opposite of what we want here in Australia."

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Verified
5/5

2013-09-29

"Great shipping, everything came on time and in god condition"

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Verified
5/5

2013-09-29

"Just had my first experience with shopping at Karmaloop. I am very pleased with shopping at Karmaloop. Having such a large selection of clothing and accessories , I can definitely say that I will be shopping at Karmaloop more often."

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Verified
1/5

2013-09-28

"I have made two orders with Karmaloop now and had three big issues.

First order I used one of the checkout coupon codes that gave me free shipping, the checkout window showed I was recieving the discount but after I submitted payment and recieved and email confirmation it showed they charged me almost$8 in shipping charges now reflected before this point.

Second issue same order. One of the female shirts ordered in Large arrived as a Small and I took pictures of this and send a email to customer service. After 2 weeks they responded telling me to pay for shipping back to them and they would refund the item since there was no Large left in that shirt. While 3 months later I still have no refund on the item and no responses from customer support.

Third issue is with second order where I entered a coupon reflecting a %20 discount in red on the website at check out. The total was refelected properply at time of purchase. After purchase I recieve an email, yet again, reflecting I was charged more than the checkout window. I was actually charged full price of the order without any discount added. I called in this time knowing that email support is useless and the phone support told me that unless I had a screenshot of THAT order before checkout they could refund the money. Who in their right mind takes screenshots of every order before they finalize it? I was asked to be transfered to a manager that then told they would make a ONE TIME offer to refund the %20 only with an email. I am fed up with Karmaloop customer service.

They have great selection and if you dont mind expensive shipping and paying full price (dont try to use coupons) then they are not half bad. Customer service stinks but at least they speak english.

Unhappy customer
"

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Rep reply posted 2013-09-30
A rep from Karmaloop.com, Karmaloop, has responded:

“Hey there
I am so sorry to hear about this. It looks like you've been buying a lot of Kazbah items, unfortunately we are never able to discount Kazbah brands or give free shipping, since all Kazbah brands are independent contractors and their merch ships directly from them. I am not exactly sure which of your orders had problems so I am going to shoot you an email so we can get all of this figured out. You definitely shouldn't have had to pay for return shipping for a mistake of ours. I am not sure how that happened with the codes but we will have the tech team investigate it. Sorry for the mix up but thanks for letting us know.”


Verified
5/5

2013-09-28

"Awesome service. Amazing clothes."

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Verified
4/5

2013-09-28

"Best site for urban and street clothes!Great prices!"

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Verified
5/5

2013-09-28

"Karmaloop is the only I know where I can rely on to get the freshest gear in fashion today. The selection is always nice and the prices are fantastic!"

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Verified
4/5

2013-09-27

"i thought karmaloop was very good, the quality of the stuff i bought was exactly how it was showed, apart from the ladies shoe chart is wrong. other than that i love the site."

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Verified
5/5

2013-09-26

"My first time shopping at Karmaloop was a great experience. It was very easy and simple to find what I was looking for, and i even found greater things. I will definitely keep shopping here and recommend Karmaloop to all my friends and family."

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Verified
1/5

2013-09-26

"Stay away from them - they are nothing but a rip -off. They don't honor the policies stated on the site and make up new rules to screw the customer/ - Karmaloop's reply has nothing to do with my experience - i never said that a promo code didn't work - that's how clueless they are - they didn't even realize that the issue with my order is there return policy - not the coupon code"

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Rep reply posted 2013-09-26
A rep from Karmaloop.com, Karmaloop, has responded:

“Hey there
unfortunately the reason the promo code didn't work for this order is because the items were on sale, and codes don't apply to sale items (unless the code is specifically for sale items)
We apologize if there was any confusion there.”


Verified
5/5

2013-09-26

"Only i have one word to describe karmaloop as enterprise and shop, incredible, yes is incredible for me the best shop i ever bought with the best products and offers i ever get, and for me a international customer is a pleasure buy on this website, the time of the shipping to my country (spain) is a little bit long (usually 3 weeks) but i never have a problem with the orders, and maybe the only problem i had is the customs of my country that not always but sometines block my package and i had to pay a extra price but this is not a real problem because is not karmaloop guilty, is the policy of my country.
So for my 100/100 recommend buy on this fantastic shop
"

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Verified
5/5

2013-09-26

"I love shopping at Karmaloop.com. They have a vast collection of clothing and accessories (something for everyone). Their prices are the best around as is, but they still have an abundance of items on sale at all times! Best of all though is the customer service. They are courteous and very helpful. They return emails extremely fast and they always get the job done."

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Verified
5/5

2013-09-26

"Excellent customer service! especially to the man himself, Mr. Greg Selkoe and his amazing team (Tania!) thank for the quick response to my question(s) and for returning my calls at a timely manner! can't wait for my beauties To arrive!! "

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