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Product & services pricing
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Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
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Verified
5/5

2004-07-13

"The items I ordered were exactly what I was looking for. They were accurately labeled and the prices where a bit lower than many other places on the Internet. Shipping was fast and everything was well packed. I wouldn't hesitate to to business with them again.

Good luck to you guys in Akron, OH (from a guy in Toledo, OH)!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Overall customer service
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability