"I ordered a laptop battery nearly a month ago. My credit card was charged the next day. For over three weeks now I have been getting email informing me that my battery had shipped and would arrive "end of the week". Last of these informations came over a week ago. I have not received my merchandise, I have no confirmation or tracking number and I have no reasons to believe that my order was really shipped this time.
I have not received any response to my e-mails since then either. Key Battery has been ignored my requests to provide me with a proof of shipment or to cancel my order and return my money.
"

"I bought a replacement battery almost 2 months ago. They sent me a defective battery. I contacted them, and they said that they would send me a replacement one. However, after 3 weeks of waiting I have still not received that battery. I have tried contacting them over and over again, and they have not answered back. So basically I am out of my money. I am a student, and that money was extremely hard to come by to begin with, so I don't know what I am going to do. Whatever you do, do not order from this company, they dont fulfill their promises."

"Battery brought my computer to a crawl. I returned it with specific intructions to give a refund. They are now trying to say they only send replacements .. no refunds. "

"In reading these reviews, I become even more convinced that Key Battery (aka, Tech Point LLC) is the equivalent of a tech "chop shop." My experience is virtually INDENTICAL to the review posted on May 11, 2007, by another "very dissatisfied" customer. To be fair, I am not "very dissatisfied"; I am EXTREMELY DISSATISFIED. I tend to get that way when somebody rips me off, and Key Battery ripped me off.

In a nutshell, I ordered a battery from them back in February, and it never took a charge properly. In fact, my original (Compaq/HP) battery - which was nearly 2.5 years old - performed better than the "new/replacement" that I got from Key Battery. I tried to "live with it", but within just a couple of months, the battery was DEAD. Not "short-lived." DEAD.

I, like the customer from May 11th, also went through the maze-like process (all email: don't waste your time phoning, as they NEVER return calls) of trying to get the batter replaced, per the guarantee. Ultimately, I was told (via email) to ship it back to them (at my expense!) and they would ship a new one simultaneously. In a word "Bullshyte." What I WAS sent (not simultaneously, but rather AFTER they received the one I returned) was either the very same battery (how I wish I had written down the serial number) or another, equally crapped-out "Key Battery special." It will NOT charge!

I had an I.T. buddy go over this mess with me, and the "final analysis" is that I got ripped off. I will not get the money back (of that I am certain), but I WILL do everything possible to "Get the word out." This is but one of those steps, and the next will be a complaint filing with the Better Business Bureau. I'll also try the California Department of Consumer Affairs. Though I live in Florida (as of three years ago), I lived for 28 years in LA, and at least that state DOES try to pursue consumer concerns. We'll see, but at least this may spare YOU the aggravation that I have experienced.

Finally, please note that the "glowing reviews" about Key Battery are all one or two lines. Mine - like the others who have been burned - is considerably longer and more detailed. Who do you really think is "telling the truth?""

"I purchased a Dell computer battery. I've tried to contact thru email 3 times - no answer. Battery does not work - creates other problems with the computer when booting. Will not boot completely. I need to return the battery but they don't respond. It's not possible to talk directly with them -no direct phone line. They make it clear that email is the only way to get a return OK'd. I'll ammend this rating if/when they respond positively. Wish I'd looked at their rating before ordering."

"I ordered March 10 and as of may 29 still have not received a battery or the refund that i was promised well over two months ago. They NEVER answer their telephone and rarely reply to emails. This company is a total SCAM. DO NOT ORDER ANYTHING FROM THEM. "

"I bought a computer battery at Keybattery.com (also Tech Point);
- battery didn't charge, I sent it back;
- they sent replacement battery; the battery did not charge either; many emails and complaints later they won't do anything because they already replaced once the battery (the defective product with a new defective battery); today I finally reached a sales representative and he hang up on me.
Long story short:
BBBureau status F
online complaints: at least 20 that I read, many of them regarding receiving dead
batteries,non responsive or even abusive/threatening customer service and loosing the money.
This business (since 2004 /California based)as a customer put it is "scamkeybattery.com" (or "scamtechbargains.com");enough is enough, it will be investigated and reported.
"

"KeyBattery is the BEST. Web site is complete and descriptive. Easy to find battery via multiple ways including pictures. Product identification was very good (search by brand, device model, device type, battery part #. My 2nd purchase was as simple as the first. Prices were 75% and more off the mfg list price (unfortunately had to buy a camcorder battery the expensive hard way leaving for a trip). Shipping/tracking excellent."

"I ordered a battery on March 20, 2007 and was given excuse after excuse why it wasn't sent out. On April 18, 2007 it was supposedly shipped. To date I haven't received it. No matter how many phone calls and messages I made or e-mail messages I sent requesting a return phone call, I never once got a phone call from the company. This same company also promised to refund my shipping cost in return for filling out this feedback form for a previous order. I did so and I am still waiting for the shipping to be refunded. Nobody in this company cares about customer satisfaction and to say that I will never shop here again pretty much goes without saying. In all fairness my first order was flawless. I don't know what is going on with them now, but they need to rethink the way they take care of their customers.
"

"Enjoyed the product and the price we received from Key Battery!"

"Everything was fine and it shipped very quickly. I was very happy"

"I found this site on froogle they showed the lowest price for the battery on my Toshiba M35X161, there service was fast in less than 3 days and the battery is still working. awsome price.
"

"Outstanding value. Prompt delivery. No problems, even though battery was very proprietary (Sony FT1) everything has worked great. Will not hesitate to use them again."

"Order was fulfilled quickly and a problem with the product was handled professionally and quickly. I came away from the experience fully satisfied."

"Good product, fast shipping, good customer service. Totally satisfied, THANKS!"