"The price was reasonable and the service was excellent.
My order arrived quickly."
"too much to ship something so small and light"
"little difficult navigating for the right term for the part I was looking for but I was very pleased"
"Kiapartsnow has all the parts I need."
"I have done business or tried to do business with Kiapartsnow several times. Every time has resulted in discontinued parts, slowwww processing/shipping and poor customer service. The last time I ended up canceling all together because I waited sooo long and my order had never shipped.
This time I waited weeks to receive my order just for it to be missing 1 part, which took another couple of weeks to receive.
Only buy from this company if you have no other choice and you’re in no hurry. "
"Very satisfied with the service"
"It was nice to find what I wanted so fast, with an affordable price too!"
"Could improve a little more on mobile version. But good overall"
"Parts for this vehicle can sometimes be hard to find and when you do they can be expensive. Glad I found this site. Hoping they arrive in a decent time frame and they are actual Kia parts that fit."
"Out of all the other Kia parts online stores, i prefer kiapartsnow.com over all hands down. They have thee best diagrams I've seen online and it makes purchasing the correct parts sooooo easy. The prices are decent, a lot cheaper than going to the parts department at the dealership and getting charged double. There are two reasons why i did not give a 5 star rating, one is because the shipping times, don't get me wrong, the shipping is just fine when you order a few typical parts but when you need to order a bunch of random nuts and bolts and clips, then the shipping takes quite a bit longer than usual. Second reason is the shipping prices, they can get a bit pricey depending on your order, sometimes the shipping can cost more than the parts you are buying. Still a very good place to shop if you need Kia parts, especially if you need a bunch of odd parts that your local parts stores don't just keep on hand."
"I think this will be the last time I purchase any products from this vendor.
Their customer support is very unsatisfactory. This company does not believe in t a client to vendor relationship and believes that it is okay to have you wait for an order you purchased for 2-3 weeks.
No attempt from any manager nor supervisor was made for me to not return a product I ordered and stated: "Our company system works this way, and we cannot offer you any discounts or promotions".
If that doesn't say it all to you, then I don't know what will.
I asked for a refund and, as stated above, was quickly granted it after having to wait 5 days, for the order they lost/misplaced, to come to my destination.
Calling customer service is a waste of time, all they do is put you on hold and pass the puck to other representatives. Only 3 people work there!; POOR structural organization. The representatives play the role of customer support supervisors, & RMA managers.
There is so much to say, however I will leave as is. "
"You are shipping parts that your website verified as a match But the part didnot match my vehicle. And i can't get a refund!!"
“Hello,
We apologize for any inconveniences. Our records show a request for return was approved on 11/06/2018. Please check your email for instructions on sending the parts back for a refund.
”
"Very fast shooping thanks"
"it seemed that I didn't have a choice on shipping options"
"Added cruise control to my Soul. Good price on parts,shipping could be quicker,but overall positive experience"
"Great service, price an delivery"
A rep from KiaPartsNow.com, GeorgeGPG, has responded:
“Hello,
We apologize for any inconveniences you may have experienced. Although we make every attempt to process and ship orders within 1-4 business days, some orders may take additional time if the parts are for an older model vehicle. We do apologize if any items were missing from the original order. Please submit an RMA request if you haven’t yet done so.
”