"The price was reasonable and the service was excellent.
My order arrived quickly."
"Turbo oil feed line leaking. Too expensive to have dealership fix it. A lot of issues/reviews of this happening to other Kia Optima owners."
"In addition to your vehicle identification, the diagram is perfect, well done Kia...Love it."
"Was not aware of the shipping charge. I thought shipping was free. But am still very happy with the site and happy to see it has the part I need. Thank you very much."
"I loved how the parts could be added to cart when hovered over the picture. Thank you very much for the option. This made my life so much easy!!! "
"I want to give a good review. I am new to the site and found what i needed with relative ease, but checkout could serve me better. Estimated shipping information would help put my mind at ease and increase the rating. I do appreciate the return policy being listed in the help with a great title!"
"Very fast to find a part."
"Easy to find what your looking for, detailed explosion drawings of assemblies and detailed break down of item cost"
"Found the door switch for my Kia easily, lowest price and cheapest shipping."
"Excellent site. User friendly.
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"Search engine worked, a variety of payment options, and a shipping calculator made finding my item and purchasing it easy. The price was highly competitive as well."
"parts seem to be high priced I will only order what I need to from this site seem to have the best selection of parts"
"So glad I found this website to order parts for my Kia Sportage. The site is very well organized and super easy to use. Being able to pay with PayPal is a big plus....!!"
"This was the ONLY place in North America that had the full hydraulic clutch line system for a 2000 Kia Sephia. Kinda shocking. My car is still in such good condition, and still getting 40mpg, that I'll pretty much do anything to keep it going. So when my slave cylinder popped, and all the line connectors were rusted solid, I just set out to replace all of it except the master cylinder. "
"I cant even begin to tell you what a horrific experience this was. I am an honest hard working respected person and the way I was treated by this company is beyond cruel. I placed an order for the wrong parts and contacted the company and sent it back exactly the way it was packaged. Now this is my word against the dealer where the parts shipped to and it is beyond me that they would lie about it. I paid $31 for these items to ship to me and then had to pay $25 to ship them back. Prior to shipping them back, I contacted the kiapartsnow and sent them photos. I did not read all the fine print when placing my order and because I indeed ordered the wrong parts because I did not know and was confused on what to order. I take full responsibility for the restocking fee because I should have done my due diligence prior to doing business with this company. When I called them about the RMA, they specifically told me that parts had to be in the original packaging. I made sure to package them exactly the same way. At that point I knew I was at a loss with the restocking fee and I just cant fathom how the manager spoke to me. It is unbelievable how much stress they caused me. He argued with me that why would the dealer lie so in other words he is calling me a liar and denying my credit. The craziest thing about this situation is that they sent me photos of the part which was brand new and fully intact and it wasn’t even packaged in the original packaging that I put t in. I wish I would have taken pictures because now it is my word against the dealership but the way management handled this was so bad. The way they spoke to me and insinuating that I am a liar was just unreal. I would never mistreat someone in this manner. I had every intention even with the restocking fee being deducted from my credit to order the right parts but instead they denied my credit for one of he parts. Yes, that’s what I said they denied me for 1 of the parts. I sent back 2 parts and packaged them exactly how they were sent to me and they denied me credit for a part that the dealership sent to kiapartsnow that was not even in the packaging that I packaged in. I am beside myself but don’t worry kiapartsnow. Get ready for me to contact the better business bureau and dispute the charge with my credit card. Be ready for me to leave a review on every website in creation about this very horrible experience. "
"You had the part... Thanks"
A rep from KiaPartsNow.com, GeorgeGPG, has responded:
“Hello, we apologize for any inconveniences you may have experienced. We strive to deliver the best customer service within our means to all of our customers. We are sorry to hear you are dissatisfied with our services, however please allow us to explain the reason for denial of said return items. The lamp assembly does not generally qualify for return as it is an electrical item. Being an OEM part, this policy is set in place by Kia that we must standby. We made an exception to take the part back under the conditions that the part be in the original packaging for it to be resalable. Upon inspection of the item at the dealership, it was determined that the part was missing the packaging that it was shipped in and therefore the decision for credit was denied as we are unable to resell the item. Be advised that your request should have initially been denied upfront due to Kia’s return policy, but we reluctantly made an exception. We understand your displeasure, however we made an attempt to assist you even by breaking Kia policy at the risk of not being able to resell an electrical item. We apologize we could not accommodate your request. ”