"Lost a screw from an L-Bracket. Replacement was $4 but shipping was $6.95. Had to have it so I ordered. Next morning an email offered to ship first class mail and refund $5 of the shipping cost...PLUS said they would enclose a small tube of Loctite so the new screw wouldn't come loose like the first one did. Not a big deal, but above and beyond, IMO."
"Ordered a D3X L-bracket, shipped by UPS Ground. My order was delayed due to an issue at UPS. I e-mailed customer service, requesting a refund of the shipping charges, as UPS missed their guaranteed delivery date. Their entire e-mail response was "There is no guarantee [sic] delivery time with UPS ground shipping." I then informed them that UPS Ground was date-guaranteed, as stated in three separate places on this page: http://www.ups.com/content/us/en/shipping/time/service/ground.html. I have not received a response to that e-mail since it was sent 3 days ago.
Since Kirk Enterprises is entitled to a reimbursement of fees by UPS, and they will not refund the money to me or respond to further e-mails, I can only assume that they are pocketing the money as profit. Needless to say, I find this to be highly unethical."
"Ordered a quick release plate for my Pentax K10D. This is actually not the first time I bought from Kirk. Each buying experience is as it should be, great communication, fast shipping with the item packed very well. Excellent company!"
"Ordrerd the BH-1 ball head with quick release, L-bracket for D70s, and quick release foot for Nikon 7-200 VR AFS lens; staff very helpful on the phone, gear shipped earlier than expected, arrived promptly. Gear is 1st class quality. Highly recommend this company and its products."