"I was very satisfied with the ease of ordering, the price, and delivery. But, when I called the store to inquire about the shipping process, the man that answered couldn't have been more rude, abrupt or less helpful. That said, I got the item I ordered for a great price and it arrived quickly. "

"I was a bit hesitant about purchasing major appliances online. The customer sales rep i spoke to numerous times was helpful and assured me that if the appliances arrived damaged, the appliances are fully insured. The appliances arrived in perfect condition just a short number of days after order was initially placed. I did a lot of price comparison and Kitchen Tradition was by far the best priced. "

"My order was well packed, complete, and delivered right on time. I love the competitive prices and rebate offers. The sales reps were patient, informative and very professional. Had a wonderful shopping experience and highly recommend them. "

"Website user friendly, customer service could use a tune up and I believe one thing will get you into some trouble down the road, and that is R&L Carriers, took an extra two days to deliver. The driver for R&L was very good and informative. "

"Erica was nice and the truck driver too! We will be ordering again, washer purrrrrs like a kitten and works like a dream. Thanx guys, no headaches, I needed that..."

"It has now been a month and this SCAM of a company still has not helped me get a working washing machine. A Samsung repairman came out and said he did not have the parts and he would come back in about 6 weeks. That would make it 2 and a half months since I ordered a top of the line machine that (crazy me) I expected to work or at least that the seller would actually "give a damn" about their customer. Instead, Erica and her other scammers, blamed me and my wife for the POS they sold us. RUN AWAY from the COMPANY. "

"I ordered a new weber grill online, and saved hundreds compared to the same thing sold at the big box store. Unfortunately i was just outside their local delivery distance (a reasonable 35 bucks). So i decided to pick it up two days after placing the order. Guys very helpful loading it into my truck. Beautiful new grill, and i saved a bundle. They seem a little disorganized, but with the big savings i would definately use them again as long as the price is lower than competitors."

"Smooth transaction, very satisfied with our purchase. Placed an order online, received a followup phone call the next day, and then received the delivery of a brand new refrigerator about a week later.

This is not a negative comment, just wanted to mention it in case others need clarification: I paid for the out of area shipping, and it was "curbside delivery". Be prepared to move the item indoors and install it yourself. I was fine with that, just be aware that large item deliveries can be complicated. Not only do you have to make sure the item will fit into your designated appliance space in the kitchen, but you need to make sure that you can fit it through the various doorways in your house. Also make sure you have the proper moving tools on hand (refrigerator dolly rented from Home Depot in our case).

I would definitely buy from KitchenTradition.com again."

"The appliance I ordered was "backordered" until February of next year, and they tried to steer me into a more expensive model ..."

"Excellent! They have some of the lowest prices out there. They delivered the item in a timely and professional manner. And it arrived in excellent condition."

"I purchased the Weber Genesis SS-330 from Kitchen Tradition. The sales and customer service were great. I have initially made the wrong selection and a representative called and helped me make the proper selection. The unit was shipped and arrived as per schedule. The trucking company "R&L Carriers" worked with me to deliver the unit as per my schedule and in good condition. I have opened the package, assemble the unit and it is ready for use. I am impressed by the overall service of Kitchen Tradition and will certainly use it when the need arises."

"I still don't know how they were the only retailer in the country that had the LG LDG3017ST in stock, but they did, and delivered when they said they would, which was fast. However, they don't have enough people answering phones, it seems no one's there half the time."

"overall a good experience. The only slight negative concerned delivery. The movers scratched my oven."

"Customer service excellent--many great products--wonderful to do business with."

"OMG THESE GUY ARE GREAT. I ordered Sunday and got my stove/oven Wednesday. The girl I spoke with was friendly and so was the delivery driver. I had my nieghbir help me bring it up, but it's a great way to see who your friends really are. Thank You everyone, you are all my nieghbor"s. Your #1 in my book!"