"The worst online purchasing experience to date. They indicate an item is in stock for you to order, then you place the order, your card gets charged and they send a false QuantumView email notice to you with shipping info. The delivery date will come and pass with no package to be seen. When you contact them as I did (Israel in the Customer Disservice Dept), you will be told that it has shipped and they will get the shipping dept to start a trace. Interesting how UPS has no info on a trace as there was never a package sent as the tracking system will just say billing info recieved when you track it with the UPS website. So I call and talk to another person there (long distance of course - no 800 number) only to find the package was never shipped and they do not even have the product available. So I ask how could I have already got a shipping notice and gotten my card charged - no answers of course. Total scam site. I am gave them three days to credit my account or I am turning over to VISA and notifying the National Fraud Information Center. These people should not be allowed to do business!! So I guess you could say I will never ever buy or recommend these people as they SUCK!!!!"

"The worst internet transaction of all.... AVOID at all cost!!! Below is the information I provided to New York`s Better Business Bureau. I hope to help other consumers:

Hi, I am the victim of "bait and switch". I ordered a Delonghi Oiled filled heater from Home Kitchen and Gadgets via the internet. The model I ordered was the DR18TQP but I received the model DR18T which is a lesser quality model. I reported this to a customer salesperson (Israel) via telephone and was told I could keep the model sent in error and they would credit my account $5.00 or I could send it back. I told them I wanted the model I ordered and that I would send it back. The told me to use UPS and to fax or email them a copy of the bill and they would refund the cost of shipping. After waiting several days for the new heater I called to check the status and was told that model was no longer being made and that a refund to my credit card should take place immediately. That refund has never occurred to this date (I called twice to check and always received promises that it was been refunded). Nor have I been reimbursed for the return shipping of the heater. I did a little researched and called the manufacturer of the heater - Delonghi to verify that the model was no longer being made. The customer salesperson at Delonghi stated the model is still in production and has not been discontinued. Additionally, if you check Kitchen and Home Gadgets website they are still offering this model heater. Which means they are continuing to lure people into buying this "on sale" heater which they have no intentions on selling. I am pretty sure that I will be able to show enough proof to my credit card company to get a credit for the returned heater. My only real concern is getting the postage ($17.90) I paid to return the heater and that other consumers are being ripped off by their bait and switch tactics. I am grateful for anything your agency can do to resolve this matter."

"Do NOT buy from this merchant if you need the product by a specific date. Prices are good; selection is ok; shipping is terrible; and customer service is really bad. I ordered two items on December 7th (needing them by Christmas). But now, one is scheduled to arrive on December 24th, and the other on December 30th.

The company's Web site states that products will be shipped in one or two days (five days worst-case), and that ground shipping will take eight to ten days. The Web site also states that tracking numbers will be emailed when a product ships, and that if the product shippment is delayed (due to back-order, etc), then an email will be sent within one or two days to inform the customer of the delay. I placed my order on Dec 7th for two items (an espresso machine and a coffee grinder). On December 7th, I recieved an email confirmaing my order. On the evening of December 22nd (fifteen days later) I received an email with a UPS tracking number for one of my items, and a comment stating that UPS was scheduled to pickup the package from the company's facility on December 23rd, and that I should expect to receive the package on December 30th. I never received an email with a tracking number for the other item, nor did I receive an email telling me that either item would be shipped late.

On the morning of December 23rd, I attempted to contact the company about my late items. The company publishes an email address on their Web site, and promises to reply within three businees days (which means that I would receive my reply after Christmas). The Web site also publishes a phone number, but the number only plays a recorded message that repeats the information on their Web site. I finally found a number for Corporate Sales, and I called that number. Michelle Adams, a manager, answered the phone, and I gave her my order number and asked for the status of my two items. She told me that both items shipped "a few days" late (actually they shipped over two weeks late), and that I would receive one item on December 24th and the other item on December 30th. I told her that I did not receive an email or a phone call telling me that the items would be shipped late. She told me that the emails were supposed to be automated, and that the shipping department was busy durring Christmas, and that she didn't know what she was supposed to do about it. I told her that the company violated an implied contract that it made with me when I submitted my order on-line, and that she needed to remedy it. She finally appologized, and offered to refund 50% of the shipping costs. I accepted her offer.

To answer Ms. Michelle Adams' question, this is what she can do about it: She can walk down to her IT department, and tell them that if they can't guarantee that late notices get emailed out automatically, that they need to start picking up the phone and contacting customers in person. She can also walk down to the shipping department, and find out why it takes more than two weeks to ship items when the company's Web site and recorded message are both telling customers that it takes two days (five days worst-case) to ship items. And finally she can talk to her boss, and tell him/her to publish a phone number on the custmer service page of their Web site, that will connect customers with a LIVE person. I can't stand company's that HIDE from their customers like little weasles.
"

"Two lamps were ordered on 9/14/2004. Three weeks after I ordered 2 lamps from this vendor,I sent them an email complaining about the delay. Within a day (10/5/2004) I received an email which spoke of a 'distributor delay' and a promise to look into it. On 10/11/2004 I received a tracking number on 10/14/2004 the package arrived as advertised. Total time from order to receipt --- one month.
"

"Price was way lower than others, even with shipping. I received an email with UPS tracking number telling me my order had shipped, but UPS site said only that billing information had been received. Almost two weeks later and no change in UPS status, and no package on my doorstep. I fired off an email that the seller answered fairly quickly, saying tracer would be placed.

Several days later and no word, I emailed to cancel order. Seller responded in about a day, saying item had already shipped and I would receive tracking number soon. Tracking number never came, but item arrived a couple of days later. It's brand new, packed well, and, I can't complain overall, especially at the price.

I think these people mean well, but if you buy, be prepared for possible delays, as the actual shipping is done by distributors or manufacturers, and Kitchen and Home apparently doesn't proactively do anything to ensure items have actually shipped until the customer complains. But the price may be worth it to you. And they respond to emails to work out the problem, which is good."

"Ordered on line 5/19/04. Got a UPS tracking number a few days later. The tracking number could not tell me anything. Called them 3 times. On 6/4 they told me they can't find it and they'll ship men another one within 5 days!!
I'll bet my credit card got the charge applied on 5/19. I will not be purchasing from them again."

"I promptly received the shipping confirmaiton and it appears my item will arrive very soon, which is nice.
"

"Best product price. Slow processing and late delivery. Satisfied."

"Horrible customer service. I won't do business with them again. Ordered on 12/4 and now 15 days later they still can't tell me the status of my order. This is just embarrasing for them.

Stay away from these guys."

"Products are usually defective
Service is poor
It is hard to get shipping reimbursement"