"Kitmondo listed itself as 100% Fraud Free Marketplace The World's Only Zero Fraud Used Equipment Marketplace Read More Close The used equipment market can be a risky place. Unfortunately, countless people lose money each year as a result of paying for equipment that never arrives or arrives in an inferior condition. Since we launched in 2006, no buyer or seller has lost money or equipment when completing a transaction through the Kitmondo marketplace. That’s a record we mean to keep. I purchased a Cryofos Unit from Italy. I paid $5500 USD, plus $937 in shipping. The item could not clear US Customs because it was a class II Medical device that the gentleman in Italy did not have the proper documentation for. Once it was made clear to the gentleman he agreed to have it returned after being refused by the FDA. Kitmondo refunded his fees. Now I have to pay the return shipping of $900, , he claims VAT charges of $1200 . He has not had the shipment released and in the end I will be out $3500.
Kitmondo says they only deal with companies or individuals at companies. This seller is neither. not only that when I finally got the original invoice it was in another companies name, and he had no proof that it belonged to him.
Message from Business:
Throughout this deal, Kitmondo has acted as an intermediary and provided the best support possible. The seller did not have a DEV (Device Foreign Manufacturer Registration Number), a DFE (Device Foreign Exporter Registration Number), or a LST (Device Listing Number) listed on the packaging, and therefore the item was not able to cross US customs. Both parties were unaware that unless the seller in Italy had a listing with the FDA, one cannot export medical devices to the US. This resulted in the machine being shipped back to Italy.
On October 25, Kitmondo reached out to the seller to ask when he would receive the equipment and offer assistance as needed,
On October 24, the seller confirmed that he would refund the buyer as much as possible, but is waiting to avoid holding costs on his side.
On October 23, Kitmondo asked the seller to retrieve the device and refund the seller the money. The seller is having issues retrieving the machine due to MBE being listed instead of himself.
On October 22, the buyer notified the seller and Kitmondo that the device had arrived in Bergano, Italy.
From October 9 - 19, all parties waited for the device to be shipped back to Italy.
On October 9, the MBE (Mail Boxes Etc, original shipping company) confirmed that the seller authorized the return and the acceptance of the return charge. Kitmondo returned the seller's commission.
On October 8, The UPS FDA Department requested authorization for acceptance of the return charges. The seller agreed to pay these charges.
On October 5, Kitmondo followed up and sent both parties emails about the RMA fee, urging the seller to help the buyer set up the RMA.
On October 4, Kitmondo emailed the seller to ask if he was helping the buyer to set up the RMA.
On October 3rd, Kitmondo reached out to assure that we were there for assistance as as needed.
On October 1st, Kitmondo followed up to say that we do not have an FDA clearance and generally speaking, that is not a service we offer.
We are doing everything we can as the intermediary, and we assure the buyer that I will continue to follow up with the seller until he returns the money back. In the future, for medical devices requiring DEV (Device Foreign Manufacturer Registration Number), a DFE (Device Foreign Exporter Registration Number), or a LST (Device Listing Number) listed on the packaging, Kitmondo will now make sure both buyers and sellers have the knowledge that RMA and extra shipping fees can apply.
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"Waste of time !
Bank money transfer (ONLY and cost 15$), international shipping organisation , UK intermediate.
Take to much time to communicate before paiement and shipment.
I really prefer to buying from eBay or similar, very more easy and quick.
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