"All is good.
Kits super fast shipping."
"i have been back and forth with support and nobody is able to figure it out. I had glasses all picked out (designer frames) but sadly couldn't afford the upfront payment. I'm not sure how Kits and GSC can advertise direct billing when it doesn't work and nobody can explain why."
"Billing directly keeps failing to Alberta Blue Cross. Tried multiple times , always fails."
“Thank you for your feedback. We are sorry to hear about the experience with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”
"I have been so happy with Kits ever since I placed my first order. It is literally the easiest way to order glasses. The style options are almost endless, and I have LOVED their affordable sunglasses. I had to stop wearing contact lenses which was a real bummer, but when I discovered Kits, I felt much more comfortable with the glasses option."
"it was a nice and smooth ride through the many frames, easy to try on and see if the frames are suitable or not. Fast check out."
"Very easy interface to use. Loaded very quickly and loved that I could direct bill my insurance. Another win for KITS!"
“Thank you so much for the fantastic review! We're thrilled to hear that you had such a positive experience with our easy-to-use interface and quick loading times, as well as our direct billing feature. Your feedback means the world to us!”
"So easy and affordable!!!!!!!!"
“Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found Kits easy to use and affordable. We truly appreciate your feedback and support.”
"So easy to order. So many options to pick from"
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you found ordering with us to be wicked awesome and easy. We're constantly working on providing our customers with a wide range of options to choose from, and we're glad to know that you appreciated it. Thank you for your support!”
"Get stuck and have to use back button twice during order."
“Thank you for your feedback on the shopping experience! We are thrilled to hear your suggestions on improving our website for easier navigation. Your input is greatly appreciated as we continue to enhance our customer's shopping experience.”
"Very goooooooooooooooooood"
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you had a great experience with our brown glasses. We appreciate your support!”
"Wouldn't accept Hello30 even though I've never ordered from kits before."
“We apologize for the inconvenience you experienced with the HELLO promotional code. It's important to us that all our promotions work as intended.
One of our agents will contact you shortly to gather more details and understand what happened. We are committed to resolving this issue promptly and ensuring you receive the benefits of the promotion.
Thank you for bringing this to our attention. We appreciate your patience and understanding.”
"It was quick and easy. Let’s see what happens when I get them "
“Thank you for your positive review! We're so happy to hear that you found our process quick and easy. We can't wait for you to receive your Kits - we're sure you'll love them!”
"This will either make or break my online shopping experience for eye wear. Never purchased glasses online before, so I hope they turn out."
“Thank you for choosing Kits for your online eyewear purchase. Rest assured, we are here to help make your experience as smooth as possible. If you have any questions or concerns along the way, please don't hesitate to reach out to our customer support team. We're here to ensure you receive the perfect pair of glasses that meet your expectations.”
"I love my new glasses, prescription is on point. got to me in the mail so fast!! highly recommend this company. Just had to buy a pair for my sister!
One Love!"
“We're thrilled to hear that you love your new frames and that your prescription is spot on! Thank you for recommending us to your sister, that's fantastic! We appreciate your support and can't wait for her to enjoy her new glasses too! Thank you for choosing Kits!”
"Love the layout of the site but the jumpiness of the screens, and the way it pops to previous screens is annoying.
It was also frustrating to have saved favorites - I needed to confirm my script - only to come back and have those favorites gone, and to have to search for them again."
“We're glad to hear you love the layout of our site. We appreciate your feedback, and we'll definitely look into improving those aspects for a better user experience. Your support means a lot to us!”
A rep from Kits, MariaKits, has responded:
“Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with our direct billing service. We strive to provide an easy and seamless shopping experience and regret that we didn't meet those standards this time. We will reach out to you shortly to assist and ensure we reach a satisfactory resolution.”