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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-07-28

So easy even I could donit

"First time ordering contacts online and it’s been seamless so far."


Verified
5/5

2024-07-28

Smooth and easy eyeglass experience.

"This is my first time at KITS. I have no complaints so far; it's very easygoing.
I am highly expectant about product quality.
"


Verified
5/5

2024-07-28

140

"love my Sunday glasses had it for couple years and just oredering now hust in case i lose this one! "


Verified
5/5

2024-07-28

easypeezy

"great KITS selection s brand names"


Verified
5/5

2024-07-28

First time

"This is my first time shopping so I don’t know what go expect right now.."


Verified
5/5

2024-07-27

I wear my sunglasses at night

"Easy to use, when I did require help, I got it! First time ordering online glasses and am pleases so far! Can't wait to see my new sunnies!"


Verified
3/5

2024-07-27

Website needs updating for improvement…

"I used the code DESIGNER35 expecting to get up to 50%off and an additional 35% off of lens upgrades. With the current user interface on the KITS website, you are unable to review your discounts for accuracy. This is a little disappointing especially when trying to purchase designer frames and being a return customer of the KITS business. This should be updated at some point so that the overall customer experience can be great when purchasing from KITS. "


Rep reply posted 2024-07-31
A rep from Kits, Chris_KITS, has responded:

“Thank you for reaching out and sharing your feedback with us. We apologize for the inconvenience you experienced with the promo code and the difficulty in reviewing your discounts on our website. Unfortunately combining discounts is not a feature that we offer at this time. An agent will be contacting you shortly to assist with your order and ensure you receive the correct discounts. We appreciate your patience and understanding as we work to resolve this matter.”


Verified
5/5

2024-07-27

Flawless Victory.

"The fate of billions rests in your hands."


Verified
5/5

2024-07-27

excellent

"I found the site very helpful, the order was easy to do and i am sure i will use kits again"


Verified
5/5

2024-07-27

Performance review: exceeds expectations!

"I am so thrilled with my recent purchase! I’m all my 30 years of wearing glasses, I’ve never had a pair for anywhere under $100. I took a chance and decided to buy kits glasses with the blue light filter ($60 to my door) to have a pair for work. They are much more comfortable than the glasses I got from the optometrist for much more monies. My expensive glasses will be my back up as I just ordered the same glasses without the filter for everyday use! I’ll definitely be back for more! "


Verified
5/5

2024-07-27

Wonderful

"Been customer for three years. "


Verified
5/5

2024-07-27

Made shopping for glasses online simple

"From virtual try-ons to a great chat-box experience, this site is simply super to shop on. And the prices are very reasonable. Looking forward to receiving my order :) "


Verified
4/5

2024-07-27

First Time Shopper

"Great selection and great prices. Try on did not look good at all (blurry and just really looked like pasted on my face) and the refresh on my new samsung not so great. Ended up using the Zennit app to judge what the frames would look like on me. "


Verified
5/5

2024-07-27

Better than the Competitors!

"Functional search features, and a great selection! Thank you for making this an easy process. New glasses in less than 20 minutes! Nobody wants to spend hours combing through useless arbitrary assigned sizing. Thank you so much for this great experience. I *almost* went back to buying glasses in store. (gasp)"


Verified
5/5

2024-07-26

Easiest thing I've Done

"This process was effortless. Beautiful frames easy process."


Rep reply posted 2024-07-26
A rep from Kits, Kits-AlexM, has responded:

“We are thrilled to hear that you found our process so easy and effortless! Thank you for choosing Kits for your frames. We appreciate your feedback and look forward to serving you again in the future.”