"me and Boba Louie were extremely happy how fast it was because we have to get back to chasing bank robbers, rustlers and the various desperados. yee ha!"
"Best online place to get your glasses ! "
"Website on android takes forever to load images, if I scroll up to see the image, it refreshes the page. I need to wait about 50 seconds for it to load properly. And no, it's not my internet connection. "
"Best glasses for the best prices!!"
"Could not figure out how to sort by frame size. Try on feature only worked some of the time. Very frustrating."
"Why is there a processing and handling fee when process and handle the order IS your service?"
“Thank you for sharing your concerns about the processing and handling fee associated with your order.
We understand your concerns regarding the processing fees. We strive to ensure transparency by clearly displaying all processing and shipping fees at checkout before finalizing your order. Our pricing model is designed to offer the best total price to our customers, balancing product prices with any additional fees to remain competitive and fair.
We will be reaching out to you shortly to provide further assistance and clarification. If you have any additional questions or concerns in the meantime, please feel free to contact us.”
"So far so good love them, clear lenses"
"Great place to order contact lens"
"Kits is the bestttt!!! Overall good experience with yall thank you ! "
“Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with Kits. We appreciate your support!”
"Great selection of frames at great prices. Super customer service!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found it easy to fill your prescription and that you had many frame options to choose from. We appreciate your feedback and look forward to serving you again in the future.”
"great online experience
PD needs some work"
“Thank you so much for the awesome 5-star review! We're thrilled that you had a great online experience. Your feedback about product descriptions is noted, and we'll work on improving that. Cheers to more awesome shopping experiences ahead!”
"Discounts help when making a decision"
“Thank you so much for the amazing feedback! We're thrilled to hear that you loved our selection and that our discounts made a difference for you. Your support means the world to us!”
"Good price! Pleasure to deal with
"
“Thank you so much for the amazing feedback! We're thrilled to hear that you had a great experience with us and found our prices to your liking. We truly appreciate your support and look forward to serving you again in the future.”
"super easy to checkout with my insurance provider and check out. "
“I'm thrilled to hear that you found our checkout process super easy, especially when it came to using your insurance provider! Thank you so much for sharing your positive experience with us. Happy shopping!”
"Contact lenses are inexpensive, and the shipping doesnt take 3 weeks - if i am order lenses, you can bet i wasnt organized enough to do it before i had already run out!"
“We're thrilled that you had a positive experience with our fast shipping! We understand that life can get busy, so we're here to make sure you never run out of the essentials. Thank you for choosing Kits for your contact lens needs!”
A rep from Kits, MariaKits, has responded:
“Thank you for your feedback and sincere apologies for the frustration you experienced. We appreciate you bringing this to our attention and will be reaching out to assist you directly and address these issues. We’re committed to improving your experience and making things right.”