"I buy all my glasses from Kits.ca They are the best. Best selection. Best customer service. Easiest ordering process. "
"Its hard to understand the variety of possible discounts. You just have to try all available coupons to see if any do work."
"Always an easy experience. Can't wait to get them!"
"I'm excited to see what online gasses are all about!!"
"Love the direct bill option and the prices are affordable!"
"The user interface is very easy to use and order!"
"The reason I'm not completely satisfied is that I was offered a discount as a Newbie (first time buyer), but when I went to pay--it said I was not a new customer....but I am!"
"My glasses came in the wrong colour and don’t fit well…not happy"
“We’re truly sorry to hear that your glasses arrived in the wrong color and don’t fit well. We’ve received your message and will follow up with you shortly to assist you further and resolve this issue as quickly as possible. Thank you for your patience, and we’re committed to making this right for you.”
"Unable to use a cancelled discount code"
"I heard it was buy one get one free, but didn’t see that option in the application process."
"Was looking for a specific style as I just lost a pair while at the hospital (my faves of course). Found these rather quickly, but they are clear frames and I was looking for black. You know when sometimes you just know. I feel this style will look good on my face. This is not my first rodeo, have been buying glasses online for years. Here's hoping... Chose my lenses and went to checkout and the order was complete in less than 60 seconds."
"broke glasses; needed a decent pair fast that didn't break the bank. Nice choices"
"Good selection with good prices. I just didnt like how I have to keep doing the measurement for each glasses. "
"Fast and easy also cheap. Thanks!"
"Had trouble with virtual try on and other items"
A rep from Kits, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”