"want free shipping, and no discount code"
"The site navigation is great along with the tools to measure distance, fit and look. The PROMO codes are a bit misleading as the code I was trying to use was for 50% off my entire order and that was not the case and I had to switch codes."
"great communication, fast service
could use the mini screw driver as to adjust to fit head"
"The sales person was very helpful and patient with walking me through the process."
"Love the option to try them on with the camera. Loved my first pair so much I got 2 more! "
"Simple and easy ordering process. Great quality, prices and service."
"Great selection and great prices."
"I wish there was an easy option to save information, while placing an order. "
"Best place for contacts Everrrrrrr!!!"
“Wow, we’re thrilled to hear that your eyes love KITS! Thank you for your amazing review! We’re so glad you found us to be the best place for contacts. Your support means the world to us, and we can't wait to continue serving you with the best products!”
"Would be easier if I could direct bill insurance provider - sunlife "
“Thank you for your feedback regarding direct billing with insurance providers. We understand that this would make the process easier, and we’ll definitely take it into consideration as we continue to improve our services. In the meantime, if you need assistance with submitting a manual claim, please don’t hesitate to reach out. We’re here to help!”
"Good prices and extremely easy to order"
“Wow, thank you so much for your awesome review! We’re thrilled to hear that you found our glasses at great prices and enjoyed the easy ordering process. Your satisfaction means the world to us, and we can’t wait to assist you again in the future!”
"Makes ordering real easy. Very convenient. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find our service awesome and convenient. Making ordering easy for our customers is our top priority, and it’s great to know we’re hitting the mark! Your support means the world to us!”
"Super easy to use!! You guys really nailed the collection of data - eye fit, prescription, selection of glasses and options, virtual fit and payment. I am very happy. If it's wrong I am sure you will correct it at no charge. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found EasyKits super easy to use and that you loved our data collection process! It’s fantastic to know that you’re happy with the selection and virtual fit feature. We’re always here to ensure you have the best experience, so rest assured, if there's ever an issue, we've got your back! Your satisfaction means the world to us!”
"I love the feature where I can try the glasses on with my camera. Shopping online is easy and affordable :)"
“Wow, thank you so much for your amazing review! We're thrilled to hear how much fun you had trying on the designs and that our camera feature made your shopping experience even better. It's great to know that you found it easy and affordable too! We appreciate your support and can't wait to see you back for more stylish finds!”
"It was difficult to find a pair of glasses that fit my PD"
“Thank you for sharing your feedback about finding a pair of glasses that fit your PD. We understand that this can be challenging, and we’re actively looking into ways to make this process easier for our customers. If you need assistance in the meantime, please don’t hesitate to reach out to us. We’re here to help!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for reaching out! We're sorry to hear about the experience you had with your recent order. We’d love to make it right for you! We have promo codes available that can help lower your total cost, and we're here to assist you in adjusting your order to ensure it better meets your expectations. We’ll follow up soon to review the details and see if we can help you with free shipping or a discount on your current order.”