"The reorder button is very easy to use."
"Easy to upload prescription and choose the right sizing for my face"
“Thank you so much for your fantastic review! We're thrilled to hear you found our shopping experience user-friendly and easy to navigate. It's great to know that uploading your prescription and selecting the perfect sizing for your face was a breeze. We appreciate your feedback and are so happy you chose Kits for your needs!”
"Can't remove inapplicable promo code and won't default to original promo code"
“We're sorry to hear about the difficulties you encountered while using our website, especially with the promo codes. We understand how frustrating it can be when things don’t work as expected. Your feedback is valuable, and I’ll make sure it gets addressed so we can improve the user experience. In the meantime, if you need assistance with your order or want to resolve the promo code issue, please let us know, and we’d be happy to help.”
"The glasses I’ve bought here are amazing! I love the styles and the colour choice. The price is unmatched, they have a loyal customer in me."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're loving your glasses and the variety we offer. It's fantastic to know that our prices are making a difference for you. Your loyalty means the world to us, and we can't wait to keep bringing you more stylish options in the future! Keep rocking those fabulous frames!”
"Really like the virtual the try on feature! Wish it was on all the frames "
“Thank you so much for your fantastic review! We're thrilled to hear that you love the virtual try-on feature! It's great to know it made your experience enjoyable. We're constantly working to expand our offerings, so your feedback about having it on more frames is super valuable. Stay tuned for more updates, and we hope you find your perfect pair soon!”
"Lot of things I didn’t know the system had helped me figure it out and purchase my new glasses today!
Thanks…"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that our system helped you discover everything you needed to find the perfect new glasses. It's wonderful to know that we could assist you on your journey. Enjoy your new look!”
"Loving that I can try on each pair virtually!!!"
"Easy interface that was step by step guided."
"You can't go wrong for the affordable price with Kits! Now a days when you go to optical places and buying the name brands are so expensive. Now that Kits have affordable price and fits with your budget and don't have to spend hundred for just a pair of brandname glasses."
"Loved this site. Affordable and great styles and selection"
"Everything was very easy and seamless. The ordering and checkout process felt extremely streamlined & inspired confidence"
"Me encanta súper fácil y rápido "
"You supported me and TEAM CANADA. I'll be supporting you til I cant see anymore ;)"
"Was so easy to order prescription glasses! Hopefully they work out when they arrive!!"
"Think it’s great that Kits has all my info and is easy to shop"
A rep from Kits, Kits-AlexM, has responded:
“We totally get it. Losing glasses can be so frustrating! We're thrilled to hear the reorder button made it easier for you to get back on track. Thank you for sharing your experience, and we’re always here to make things as seamless as possible for you! ?✨”