"The ordering process is clear and simple. I was able to navigate through the options, fill out my information, and complete my order in just a matter of minutes!"
"My third try with online glasses, hoping to see soon. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're on your journey to better sight with us. We can't wait for you to experience the clarity and comfort our glasses can provide. Your excitement is contagious, and we're here to support you every step of the way!”
"great selection, great value... super easy process"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our selection and value to be great, and that the process was super easy for you. Your feedback means the world to us, and we can't wait to continue providing you with excellent experiences!”
"Super simple, straightforward, plenty of options looking forward to receive my order! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our process nice and easy. It's great to know you appreciate the straightforward options we offer. We can't wait for you to receive your order and hope you love it! Your support means the world to us!”
"When trying to put my credit card in for payment, it wouldn't allow me.
Had to pay with Google pay instead."
“We're sorry to hear that you experienced issues with entering your credit card information. That must have been frustrating, especially when you were trying to complete your purchase. We appreciate your feedback and will look into this problem to ensure it gets resolved. If you need any further assistance or have questions about your order, please let us know.”
"Love that you can try in glasses as if you were at the store! It would be great if I could also see my “favourites” in a separate screen. "
“Thank you so much for your wonderful feedback! We're thrilled to hear that you love the try-on option and feel like you're experiencing an in-store visit from the comfort of your home! Your suggestion about having a separate screen for your favorites is fantastic, and we truly appreciate you taking the time to share it. We're always looking for ways to improve, and your input helps us get one step closer. Happy shopping, and we can’t wait to see you in more stunning glasses!”
"Kits offers the ability to try on a limited selection of glasses virtually. This is of little to no benefit to the specific pair of glasses I am interested in. Would make sense to apply the virtual try-on functionality to all glasses, as is common in many online vision retailers."
“Thank you so much for your thoughtful feedback! We're thrilled to hear that you found our purchasing process helpful. We completely understand your interest in having the virtual try-on feature available for all glasses, and we agree that it would enhance the shopping experience! Your input is invaluable as we continue to improve our offerings. Stay tuned for updates, and we hope to serve you even better in the future!”
"Horrible experience. Bad face measurements not explained well but i need glasses"
“Thank you for your feedback, and we’re sorry to hear about your recent experience. We apologize if the face measurements were not explained clearly. We're committed to making this right and will reach out to assist you with choosing the perfect glasses. Our team will be in touch shortly to help resolve this and ensure you find a pair that suits your needs.”
"Easy to order my prescription sunglasses "
"Choice was great, online process was very smooth and the price can't be beat!"
"This is my 3rd order from Kits. The previous two have been fulfilled exactly right and delivered on time. The product is not premium, but absolutely high quality for the incredibly low price relative to any other vendor, online or offline. "
"I love all of my glasses from Kits. I am going on 10 pairs. They’re so affordable, why not! "
"My saved items disappeared.."
"Experience on the site was great, loved the prices and selection... only thing I found odd was how the way to do direct billing isn't laid out nicely, I ended up just charging it and making a claim later because it wasn't all that streamlined. but that's only taking away one star, other than that, awesome."
"Love the many styles to choose from but I wish the site was a little more user friendly
Adding my insurance was impossible
Maybe easier on computer instead of my phone? Great promos "
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process quick and easy. It's wonderful to know that you could navigate everything smoothly and complete your order in just minutes. Your feedback truly motivates us to keep delivering a seamless experience!”