"Been ordering contacts here for years and not once have been let down. Such an easy process and great prices every time."
"I often click targeted ads for glasses but then don’t end up buying the glasses because I can’t remember my PD off the top of my head. This site has an app to measure it! So convenient. I also have a higher prescription so normally my glasses up costing wayyyy more than the advertised price and this was not the case here! "
"Wonderful help from her....."
"pleasant service with good advice and helpful, professional, friendly"
"Clears the cart for no reason. Really annoying"
"Lots of great glasses for a great price, but I wish there was more variety for a large faces"
"Would have appreciated a way to chat with someone to get clarity on my order.
I bought progressives. Is like then to be for reading and using my computer, not for distance. Not sure how to enter that properly"
“Thank you for your feedback! We're sorry for any confusion during your order process. Just to let you know, we do have a chat option available on our website if you ever need real-time assistance. Additionally, we'll be reaching out to you soon to help clarify your order and ensure the progressives are set up for your needs, including reading and computer use. Thank you for your patience!”
"Great experience with measuring PD and upload prescription. Also exec selection of frames!!"
"My favorite contacts. Best price ever ... Easiest ordering... Quickest delivery... Always a pleasure!"
"Order was placed quickly and efficiently. "
"This is an amazing shopping experience for affordable eye wear, you are certain to find something you like! "
"The options were great but it seemed like the pages were off. It seemed like I was on Page 1 but when I got to the end it seemed like I was really on page 5. Also, when I clicked on a particular pair, then tried to go back to where I was, it took me back to the beginning again. Otherwise, the selections were great and the prices even greater!!"
"I love how you can try on and calculate your PD with inbuilt apps on the Kits website. I liked the shopping experience although the laptop interface was way better than the phone.
Looking forward to receiving my glasses. "
"Quick, easy and I got new glasses for my neutral feeling days."
"I appreciate the help I had from customer service. I really hope these glasses will fit as theyre larger than the size I was searching for."
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We understand how frustrating it can be when technical issues interfere with your shopping experience. Our team is actively working to resolve any glitches on the website, including the cart clearing issue you mentioned. Your input is valuable in helping us improve. If you continue to experience problems, please reach out to our support team so we can assist you further.”