"I love that we can bill directly to our Insurance plans right from the website"
"Great interface, lots of selection. Kits has been my go to store for Eyewear. Having direct insurance billing is an amazing new feature! "
"Overall a good experience ordering for the first time. Website can be a bit finicky on my phone, reloading unexpectedly and it would be better if I could click on my Favourites through my account. May not be the same experience on a desktop. Looking forward to trying my new eyewear!"
"I love the selection. The price was the best too. LOVE IT!!! they have my size for a peanut head lol "
"Code WELCOME wouldn't work. Said 1 per household, but I never used the code. I was trying to use it now, very annoyed"
"So :I really love your glasses, the styles are outstanding, but your web experience leaves something to be desired. I had such a difficult time dragging the copy of my prescription onto your website that I almost abandoned my transaction. I didn't though and I'm looking forward to my new glasses. "
“Thank you for your feedback and for sharing your experience. We’re glad to hear that you love the styles of our glasses! We understand that the online process can sometimes be frustrating, and we truly appreciate your perseverance. We're constantly working to improve our website, and your insight is invaluable in helping us make it better. If you have any specific suggestions or if there's anything we can assist you with regarding your order, please let us know. We hope you enjoy your new glasses!”
"Good Quality and price’mmmmmmmmmmmmmmm"
"HOPEFULLY THE GLASSES ARRIVE SOON"
"The order process was fairly painless...liked the free gift."
"Love the prices and styles, very upset about the sunglasses that say they come in rose tint then make you choose something else when you put in your prescription!? What's that about? Guess I'm not ordering sunglasses... =("
"I get to have my first pair of sunglasses ever since my prescription stopped changing. I'm glad it's with KITS, I've purchased from them before and I love the glasses. 5 stars for the shopping experience, but I still have to see the results when my newest set of 3 arrives."
"I love that you can try on the glasses, when the frame couldn't take my prescription cause the lense was too thick it redirected me to frames that could. this website is amazing and user-friendly. I will use again!"
"would be great to be able to switch colors when viewing the product in the cart"
"So easy to order and they've got great styles. Looking forward to my order :)"
"great experience and easy to decide with the "Try On" option"
A rep from Kits, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”