"Phone support was good. They helped me through being a first time customer with a number of questions."
"choose the cutest, put the data, you are all set!!"
"I can’t wait to get!! Online orders are easy process"
"i've tried multiple places online to buy glasses and no where comes close to the array of frames that Kits has! also incredible customer service! I recommend them to everyone"
"Truly straight forward. No confusion as to where what was and what I needed to put. I’ve always appreciated this and have always came back to buy. Thank you."
"I have ordered from here before and was happy with them. Mine just broke ):"
"It takes only a few clicks to reorder. "
"Always have the what I need ..great customer service."
"I'm hoping the glasses are good. but the shopping experience was difficult and confusing."
“We're really sorry to hear that your shopping experience was difficult and confusing. We strive to make the process as smooth as possible, so your feedback is valuable to us. If you have any specific issues or questions, please let us know, and we'll do our best to assist you. We're also hopeful that the glasses meet your expectations when they arrive. Thank you for sharing your thoughts with us.”
"Loved how you could virtually try them on and the website did all the measurements. Great prices and selection. "
"The process was easy and your tools are really helpful! I'm excited to see what I bought in person. It's all rather exciting!"
"First time ordering. A friend referred me. I can't believe it was this simple to order glasses."
"I dont want a paypal account, you should have direct processing - this is a friction that is unnecessary for customers. "
“Thank you for your feedback! We completely understand your concern. Just to let you know, we do offer the option to pay directly using credit or debit cards at checkout, without the need for a PayPal account. We're always working to make the process as smooth as possible for our customers, and we appreciate your input. If you have any other suggestions, feel free to share them with us!”
"I ordered a pair of glasses for my mother. She originally went to another place and was charging her over $700 for what she got from kits.ca for a fraction of that price. I myself have purchased glasses from Kits.ca several times and I’m never disappointed."
"love all the different features - able to check my size, check all my numbers/measurements, love the discount codes, love being able to virtually try on"
A rep from Kits, Kits-AlexM, has responded:
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you found the online ordering process easy! We can't wait for you to receive your Kit eyes too!”