"I found the frames I love at an affordable price, and it was all so easy! Thank you for a pleasant shopping experience. I look forward to buying from KITS again very soon. "
"Kits made it very easy to virtually try on and order glasses. The only feature I either missed or did no see was how to access my favorites (the ones I clicked the heart). "
"Bought my first pair of glasses (progressive) through Kits and the whole ordering process was exceptionally easy with the glasses being very economically priced. Received the glasses fairly quickly and discovered my prescription doesn't work well for computer use. Contacted Kits via their online help section to learn how to order computer-only glasses, received the help I needed, and I'm now waiting for those to arrive. Can't highly recommend Kits enough, especially with their 30-day return policy if unhappy with your glasses for whatever reason."
"I have been buying glasses online for over 10 years and Kits has so many great styles and the process was SO EASY! I wish I had tried them earlier.. now to wait for them to come.. "
"So excited to try these after seeing so many ads. Love Canadian companies "
"It helps me to choose the frame I liked "
"It was a little difficult navigating through the ordering process. the site does NOT let you edit an order. Instead, I had to delete, then go through the ordering process again. I was able to download my Rx, but as soon as I arrowed back a page, the Rx was lost. When I tried to re-download it, the system would NOT accept it. I ended up having to input the Rx info manually. I was able to download the Rx on another pair, but it would have been nice to confirm the Rx during checkout."
"Using mobile I can't find my favourites list. Otherwise fine."
"Best customer service. Discount code."
"Overall I have had a great experience with my Kits lenses. This is my second time purchasing from this website. I can't wait to see how they look on me!"
"Quick and easy purchase. Customer friendly"
"quick and easy transaction. great selection at amazing prices. will definitely be back. "
"I didn"t have to go through a long tedious review of what I had ordered previously being that the previous order was perfect."
"Very easy to order online and fantastic frame selection!"
"Difficult to find correct order"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We apologize for the difficulty you experienced in locating your order. We will look into this right away and reach out to you shortly to assist with resolving the issue. Your satisfaction is important to us, and we appreciate your patience.”