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Product & services pricing
4.61/5
Chance of future purchase:
4.78/5
Shipping & packaging:
0.00/5
Customer service:
4.86/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-10-03

quick, easy, convenient

"I love that you can view what the frames look like on your face. I am going to recommend this site to my friends and family, especially my parents! They spend $800+ on glasses!!"


Verified
5/5

2024-10-03

Literally the best place to order glasses and sunglasses

"Best prices you will find anywhere. "


Rep reply posted 2024-10-03
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you think we're the best place for glasses and sunglasses! It's fantastic to know you appreciate our prices too. Your support means the world to us, and we can't wait to serve you again!”


Verified
5/5

2024-10-03

Always great!

"Been ordering from kits for a couple years. Quick delivery, helpful consulting and great pricing. I keep coming back. I often recommend Kits to my clients too. "


Rep reply posted 2024-10-03
A rep from Kits, Kits-AlexM, has responded:

“Wow! Thank you so much for your amazing review! We're thrilled to hear that you've been with us for a couple of years and that our quick delivery, helpful consulting, and great pricing keep you coming back. Your recommendations to your clients mean the world to us! We're excited to continue serving you and appreciate your loyalty!”


Verified
3/5

2024-10-03

Problem with image

"The image of the glasses does not always load"


Rep reply posted 2024-10-03
A rep from Kits, Kits-AlexM, has responded:

“Thank you for your feedback. We understand how frustrating it can be when the images of the glasses don't load properly. This can impact your experience, and we're here to help. Please try refreshing the page or checking your internet connection. If the problem persists, we encourage you to reach out to our support team so we can investigate further. Your experience is important to us, and we're committed to resolving this issue.”


Verified
5/5

2024-10-03

great measurements, try on glasses with AI

"easy to work around with measurements"


Rep reply posted 2024-10-03
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for this amazing review! We're thrilled to hear that you found our measurements helpful and enjoyed using the AI for trying on glasses. It's fantastic to know that our tools made your experience easy and enjoyable. We appreciate your support and can't wait for you to explore more of what we have to offer!”


Verified
5/5

2024-10-02

Fabulous

"Very quick and easy.The Trion features were exceptional measurements.Everything truly enjoyed this experience.Hence why I purchased my glasses with you"


Rep reply posted 2024-10-03
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for your amazing review! It's fantastic to know that you enjoyed your experience with us and chose to purchase your glasses here. We appreciate your support and can't wait to serve you again!”


Verified
5/5

2024-10-02

Wonderfull Expe

"I love ordering from your website, very user friendly and easy to place orders. Thank you "


Verified
4/5

2024-10-02

better pictures please

"I personally need more straight ahead, facing forward photos of these glasses on a model of some kind. EVERYONE, it seems, is facing off to the side or tilting their head sideways or down; and I just can't get a sense of how the glasses look. Also, seeing more variety of face shapes in the glasses would be extremely helpful. To be blunt, the photos on instagram are weird, overly posed and zoomed way out.... Most people that need glasses don't have great vision, zoom them in, facing forward, please! (with the name of the frames somewhere easy to find!!!) There were a few good ones that assisted in my final decision. For me, the best part of your website was the review section- where civilians took pictures of them selves in the glasses. "


Verified
5/5

2024-10-02

great shopping experience

"I've been a loyal kits customer since the beginning and continue to enjoy it. "


Rep reply posted 2024-10-03
A rep from Kits, Kits-AlexM, has responded:

“Wow! Thank you so much for your amazing review and for being a loyal Kits customer since the beginning! We're thrilled to hear that you're enjoying your shopping experience with us. Your support means the world to us, and we can't wait to continue providing you with the best products and service. Let's keep the good times rolling!”


Verified
5/5

2024-10-02

The website was easy to

"They had Apple Pay which mad it super easy to use "


Verified
5/5

2024-10-02

My new glasses order

"The experience was good. It's my first order for glasses online so let see how the quality and shipping will be"


Verified
5/5

2024-10-02

Too good to be true!

"I'm a new eyeglass user. The prices in store are astronomous ! Sheesh. Then my sister recommended I check online and I found Kits.

I found awesome glasses for a tenth of the price in store! Hopefully the look fits and the glasses are well made. I'll update once I get to wear them :-)
"


Verified
5/5

2024-10-02

Awesome!

"Direct billing? Yessir!!!!!"


Verified
5/5

2024-10-02

Couldn't be easier

"Heading on a trip shortly and wanted sunglasses poolside to read my book. The whole process start to finish could not have been easier. "


Verified
4/5

2024-10-02

Great glasses

"Love my glasses from Kits - affordable and stylish"