"1) Online PD measurement changed multiple times- undermines confidence
2) Discount codes clashing
3) KITS membership not a clear offer caused changes to cart
4) Required 3 calls to resolve - and altho ALL sales attendants were courteous and well-mannered, the experience, - not my first one with KITS - was
5) Overall TOO time consuming"
"Toujours un bon service !!!!!"
"The website is kinda hard to follow"
"Easy online experience start to finish."
"Kits has a partnership with Sunlife, but the discount code doesn’t work and says expired even when it’s being advertised on the site as current. Yet do not have direct billing. "
"Love a local and affordable brand. Well done KITS"
"I have checked out numerous sights and walked in to so many eye wear companies. KITS beats all their pricing hands down. The sight is easy to navigate and the selections are fantastic. "
"Great customizable options and simple use"
"Looking forward to getting clear glasses"
"Great u love this site, it’s so affordable and convenient."
"Excellent prices for the glasses and progressives! I saved tons of money using my favourite "K8ts"! Thank you so much! Happy Holidays "
“Wow, thank you so much for your fantastic review! We're thrilled to hear you’re loving our prices and that you saved money on your glasses! Your support means the world to us. Happy Holidays to you too!”
"Easy to use with great prices."
“Thank you so much for your amazing review! We're thrilled to hear that you find our products easy to use and our prices great. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Haven't had time to get a new prescription this year but Kits.ca helped this American out"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"It's so easy to pick the glasses that you want with the try on feature. Great selection of styles shapes and colors. I bought several pair of glasses during a great sale, so i'm even more excited!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I love trying on the glasses with the virtual try on. It’s super helpful. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from Kits, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”