"FAST SHIPPING. AMAZING CUSTOMER SERVICE. THIRD PAIR I'VE ORDERED!"
"Loved the app to measure pupillary distance and other. Very cool!"
"The website is well made, the only thing is that many glasses don't have many images of people wearing them. And usually model photos aren't very realistic.
Plus, many glasses don't even have model photos. So it's very tricky to have a "realistic" idea of how glasses will be."
“Thank you for your feedback. It's great to hear that you find our website well made, but I understand your concerns about the lack of model photos and realistic images for the glasses. We're constantly working to improve the experience for our customers, and your insights are incredibly valuable. We'll take your suggestions into consideration as we strive to enhance the visual representation of our products. If you have any specific styles you’re interested in, feel free to reach out, and we can assist you further!”
"Website kept logging me out, deleting items in my cart, and my faves were hard to find. "
“We're sorry to hear that you've been experiencing issues with our website. It sounds frustrating to be logged out unexpectedly and to have trouble with your cart and favorites. We appreciate your feedback as it helps us improve our service. If you haven't already, please try clearing your browser cache or using a different browser, as this can sometimes resolve these issues. If the problems persist, please reach out to our support team directly so we can assist you further. Your satisfaction is important to us.”
"Tons of selection and great to be able to virtually try on all the glasses. Plus you can't beat the price."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service quick and easy, and that you loved the selection of glasses! It's awesome to know the virtual try-on feature made your experience even better. We appreciate your support and can’t wait to help you again!”
"this is my second time to order and i have recommended kits canada to my friends"
“Thank you so much for your amazing review! We're thrilled to hear that you find our service convenient and that you decided to order with us again. Your recommendation to friends means the world to us! We're excited to continue serving you and your friends in the future!”
"Really positive experience."
“Thank you so much for your wonderful review! We're thrilled to hear that you found our product easy to use and stylish. It's amazing to know you had a really positive experience, and we appreciate you taking the time to share your thoughts!”
"Great choices and prices. Speedy delivery!"
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our great prices and selection. It's also awesome to know that your delivery was speedy! Your support means the world to us, and we can't wait to serve you again!”
"Struggled and struggled using laptop originally then tried mobile eventually gave up. Got back on for one more try and ordered in less than five minutes and not sure how that happened but found filters on left and applied and away I went. Price seems good."
“Thank you for sharing your experience. It's understandable that adjusting to new technology can be challenging, especially when transitioning between devices. We're glad to hear you were able to find the filters and complete your order, even if it took some time. Your feedback is valuable, and we’re continuously working to improve our platform to make it more user-friendly for everyone. If you have any suggestions or need further assistance, feel free to reach out.”
"Not a seamless experience at all"
“Thank you for sharing your feedback with us. We’re sorry to hear that your experience wasn’t seamless, and we’d like to learn more so we can improve. A member of our team will be reaching out to you shortly to gather more details and assist further. Thank you for helping us enhance our service!”
"Super easy and hassle free! Love kits "
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you found our service super easy and hassle-free. Your love for Kits means the world to us! We're here to keep making your experience even better. Keep enjoying!”
"LOADS OF FASHIONABLE FRAMES TO CHOSE FROM AT A VARIETY OF PRICE POINTS! LOVED THE HELP WITH MEASUREMENTS AND THE SITE IS VERY EASY TO USE AND FOLLOW!"
“We are thrilled to hear your fantastic feedback! It’s amazing to know you found our selection of fashionable frames and that the measurement assistance made your experience even better. We strive to make shopping as quick and easy as possible, so it’s wonderful to see that reflected in your review! Thank you for sharing your experience!”
"I love that I can do direct billing to my insurance "
“We’re thrilled to hear that you found our process quick and easy! It’s fantastic that you can take advantage of direct billing to your insurance, making everything even more convenient. Thank you for sharing your experience! Your feedback energizes our team to keep providing great service!”
"There is supposedly a wishlist option on the website, however nowhere could I find this list that I added a selection of frames to. Not very user friendly and in the end discouraged me from buying additional frames."
“We appreciate your feedback regarding the wishlist feature on our website. We're sorry to hear that you had trouble locating it, as we want to ensure a seamless experience for our customers. Your input is valuable, and we'll be sure to pass this along to our team. In the meantime, if you need assistance with your selection or have any other questions, feel free to reach out, and we'll be happy to help you!”
"I bought two pairs of great glasses in under 5 minutes. What could be easier?"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had such a quick and easy experience finding your new glasses! Your satisfaction means the world to us, and we're here whenever you need more stylish eyewear! Enjoy your great finds!”
A rep from Kits, KitsAndreaM, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service easy and fast, and it's wonderful to know you're a repeat customer with us! Your support means the world to us, and we can't wait to help you with your next pair! Keep shining! ⭐️”