"GREAT AS USUAL! FAMILY ALWAYS CHOOSE YOU!"
"My insurance didn't work as it should"
“Thank you for reaching out and sharing your concern. We're sorry to hear that your insurance hasn't worked as expected. We will look into this matter and get back to you as soon as possible to provide further assistance. In the meantime, if you have any additional details or documents to share, please feel free to send them over. We’re here to help!”
"Portal is easy to navigate and use."
“Thank you so much for your amazing review! We're thrilled to hear that you found our online process easy and our portal user-friendly. We strive to make things as simple as possible for our customers, and your feedback truly brightens our day! We appreciate your support and can't wait to assist you again!”
"can not understand why there is a processing fee"
"They just make it easy. To buy, return, buy again.
Excellent "
"Soup to nuts, order was super simple."
"Good, but the coupon can not be combined"
"Advertising a 30% off coupon then saying it’s only for orders $99+ then I do that but now I can’t get free shipping because my coupon made the total less than the $99 to qualify for free shipping is insane. "
“Thank you for sharing your feedback, and we sincerely apologize for the confusion regarding the coupon and free shipping details. We understand how frustrating this situation can be. We will be reviewing the pricing and promotional terms to ensure clarity moving forward. In the meantime, our team will reach out to you shortly to discuss this further and see how we can assist you. Thank you for your patience, and we appreciate your understanding as we work to resolve this.”
"I love how you can try on lens before buying"
"great options , easy to navigate Can't wait for delivery"
"I have heard great reviews about this site .. placed my order will update once received "
"Referred by a friend. Great selection and ordering was easy. "
"Placed my order. Love the frames. Discount on lenses. And those lenses are $800 less than my Zeiss. Sure hope the glasses are as great as they appear. Will let you know..."
"Great selection of frames and features that allow to easily get the necessary measurements. Informative, helpful, way better then other online sellers I have tried!"
"yay, Kitbitz to match my gibbits"
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your amazing review! We're thrilled to hear that you find our products phenomenal and that your family consistently chooses us! Your support means the world to us, and we can't wait to continue providing you with great experiences. Keep enjoying our offerings!”