"Just like everyone below me, I ordered a gift on December 8th. I paid around $100 with RUSH shipping charges. I have not received the item and today is December 19th. No one answers the phone or returns emails. I have received the same canned email three times. It says nothing more than "your item shipped".
I have seen several people complain about their lack of tracking information and I saw that it has been unavailable since early Novemner. I believe I have no further options then to call my credit card company and have them reverse the charge, call the Better Business Bureau and the Attorney General of Texas. I have started copying the President of KlearGear on all emails to Customer Service. His name is William Bermender and his email is ****@****. I got an out of office reply saying that he will be gone (conveniently) until early January."
"I ordered my item the day after Thanksgiving of this year and I have not received anything yet. It is now the 17th of December. I'm out 30 dollars and a Christmas gift. They may look legitimate, but they aren't. DON'T BUY FROM THEM. After numerous e-mails and customer support calls, I have not received one e-mail and the telephone system says that all customer service reps are busy and to leave a message with contact information and that they will call back shortly, no calls as you might guess. This is outright criminal and I'm taking the next step and reporting this company to the Better Business Bureau, I don't want others being taken advantage of like I was."
"I am totally disgusted with Kleargear. I ordered birthday and Christmas gifts from them on 11/6/2007. They were supposed to arrive within 5-10 business days. After three weeks with no delivery I tried to use their shipment tracking webpage which was down then and has been ever since. I have called the company 4 times, each time not getting ahold of a person but being told to leave a message for a customer service rep who would return my call. No one has returned a single call. I also sent two emails during that time to Kleargear, neither of which have been responded to either. They charged my credit card the day of the order, so now, over a month later, I have to file a dispute with my credit card company and buy new presents. "
"After placing my order money was promptly removed from my bank account but I have yet to receive any merchandise. When I tried to check on my order status I was redirected to a page that began with "Our Order Status system will be unavailable during the relocation of our warehouse..." and said it would be back on line by 9 November. After 9 November they changed the date to 21 November and then to 28 November and finally 5 December. I am beginning to wonder if the whole site is just a scam to take our money. I have made numerous attempts to contact KlearGear by both phone and email but have been unable to contact them and they do not return my calls or acknowledge my emails. I am at a loss as to what to do at this point. I am out close to $150 and will probably have to purchase new items elsewhere as these were to be Christmas gifts.
Respectfully
W Cook"
"NEVER order from this online store. I made a purchase for 17.94 on September 9th... my order had not shown up after 2 weeks so I called. I called more than 6 times, and I emailed them 5 times asking them the status of my order and there has been NO REPLY. They didnt charge my bank account until ONE MONTH later on October 9th. Still no products after the charged me. It is now November 19 and I finally get the product, after I left messages asking to Cancel it. I do not want to give my money to such irresponsible people. Now I have to see if I can get a response from them asking how to return the product...
Save yourself the headache and never purchase from these people."
"I returned a defective item (confirmed receipt) and did not receive a refund. I emailed them and got an automated response, but no follow up. I called them multiple times, but they do not answer their customer service phone so, I left FOUR separate messages. NO RESPONSE!
I got in touch with the Better Business Bureau who filed an official complaint - they did not respond to that either. After reading the reviews on this site, I believe these guys may be ripping many people off.
I will be escalating my case to the Attorney General!"
"I placed an order on 4 Dec with Kleargear.com. I was charged on the 6th of Dec. I ordered three things. Two were less than 3 dollars and the third item was a t-shirt. I rec'd the lower priced items, but I never received the t-shirt. I have sent several emails with nothing but an automated response for a reply, and have tried calling them several times. Every time their customer service is unavailable.
I've never had such a bad experience with purchasing online and I guess I should be thankful I wasn't ripped off for a lot of money, but they still need to be held accountable for ripping people off. Businesses can't continue to operate like this. I will never buy from them again, and you can bet I will discourage anyone I know from buying from them.
Extremely disappointed in kleargear.com"
"I'm another one that ordered from this company and never received anything from them. Requests to their customer service only gets an automated responce that they have received my e-mail and they will usually get back in 2 days but they never do."
"Avoid this merchant. I tried to buy a presentation mouse from them that happened to have the name "fish". They shipped me a an ordinary wireless mouse with water & a floating plastic clown fish that doesn't work. Only response to my calls/emails is a form email saying they are too busy to deal with me."
"Placed an order on the 15th of December, specified 3-day shipping, and never heard from them again. Got the same email form letter that everybody else seems to have gotten, which just says that my order was "on its way". Impossible to get a hold of somebody on the phone, or to get any response from them whatsoever. Thankfully, they never charged my credit card, so at least I don't have to worry about disputing charges. However, I just now put in my request to cancel the order, so I wouldn't be surprised to see the charge mysteriously appear soon..."
"I am VERY Upset with this company. It all began December 11th when I placed my first order with KlearGear. When I checked on the status of my order each day ( for a week) It always said "Pending Review". When I tried contacting the company via phone or email I was never able to contact a real person and could only leave messeges with their automated system. This entire time my credit card had been placed on hold. On the 19th of December the hold was released on my card but my order status still said "Pending Review" Thinking that the compnay had trouble with my credit card I re-placed my order with KlearGear after calling my bank to make sure everything would work out this time. (on my end)
On the 20th I recieved an automated email from KlearGear telling me that the item I had ordered was out of stock but it would most likely arrive right before or after Christmas. They said if I let my order to go through they would give me a 20% discount if it arrived after Christmas. I agreed. I AM WRITING THIS ON JANUARY 2 and as of today I HAVE NOT RECEIVED MY PRODUCT and my order status STILL says "Order Pending Review" I have called and emailed so many times I can't count and have received NO REPLIES. I now have to dispute this order to get my money back. DO NOT ORDER FROM THEM!!!!!!"
"I placed an order for a christmas gift (a candy grabber machine) on Dec. 8, 2006. My credit card was charged 2 days later. The store said I would receive my order in 5-7 business days. It is now Dec. 28th and I still have not received my order. I have tried to call the company(at my expense-there is no 800 number) but there is only a recorded message saying they are busy and they'll call you back in 3-5 business days. I have also e-mailed the company--before Christmas I was told the order was on it's way. Now, I have received only a form letter saying they are working hard to get their holiday orders out. This is totally ridiculous. I would never order from this company again. They obviously never shipped my order and they have no legitimate customer service. I am wondering if they are even a legimate company or just a scam company taking people's money."
"Stay away from this merchant. Items ordered were never shipped. They have terrible communication. Customer service does not respond via telephone or email support. I have tried contacting them over 10 times in the last 3 weeks. I wish I had read the previous review before ordering. Now I'll dispute the charge with my credit card company to get my money back. "
"Poor customer service! I did receive my order but was unable to track it. I have tried to contact the company via phone and email because I need to return my order. They will only accept a return with an RMA number It has been a week and I have not received the RMA number. No messages have been returned I even sent an email to the "president" of the company because the website does say he interested in what his customers say. No response! I would not recommend this company."
"Unbelievable BAD merchant. Item NEVER shipped. Order Status on website does not work. Tried calling and emailing KlearGear.com (Havaco Direct, Inc.) multiple time to get a order status and not once did they answer their phones, return a voice mail or repond to an email. Had to start a paypal dispute to "TRY" to get my mney back from KearGear.com (Havaco Direct, Inc.)"