"I ordered two comforters for my twins birthday, I looked today at the status of my order and one of the comforters was cancelled!! I never received a cancellation email. I called and was told it was out of stock, if I had known that I would not of tried to buy it!!!! Now I'm out a gift for my kid who's b-day is this Friday, the money will not be returned for 3-5 business days( money I purposley set aside for her gift) . I'm really upset as I do ALOT of business with them, I even ignored all the bad reviews about Kmart due to the great business that I have had until now!!! This wouldn't be so upsetting if it wasn't my kids birthday , one of the comforters shoud be here today but now my poor girl is out a gift until I get my money back . I have even emailed Kmart ,after a call ofcourse, No response as of yet but I'm not to confident and they let me down on a very important order with the lack of communication and updating on their site !!!!"

"Steals your money. Doesn't refund for orders not received. You will have to file a charge back to get your money back. Incompetent customer service that do not have basic arithmetic skills and do not consider sales tax as money that should be refunded.

I can't believe they're still in business."

"Ordered a kitchen cart, never got it and was asked to wait 8-10 days for a trace and promised a refund. Then asked 3-5 day for investigation team and will get a refund no question, then 5-7 days more for them to work things out. Then they asked for another 8-10 days for trace to complete. After all this, they said the first trace show item was delivered to me which I rechecked tracking and it shows still missing. Then they said they wont refund if second trace say the same thing, which they lied again. Then they asked for another 2 weeks wait for the second trace.

Originally I placed 2 orders for 2 kitchen carts. Both were delivered to the wrong locations. The first one the residents was honest and came knocking out doors, lent us his dolly and help moved it back already damaged. It had to be returned. They wanted me to carry the 102+lbs box to a UPS location. I told them I weight 85lbs, no way I can do that. After much time, they had the UPS came and pick that one up.

The second one, no one came knocking on our door. Now after many lies, both email and online chat, and by many reps (different names) they wont refund or provide where item is. Also lied even though there is still the tracking.

Bottom line: DO NO BUY FROM THEM!"

"Considering that the whole reason I ordered was for the buy one get one on sleepwear and 3 out of my 4 were cancelled, not a happy customer. Kmart could have made it better by issuing a rain check, but was told no. Was also told that I could not cancel the other nightgown on my order w/o cancelling the whole order. So now I am stuck paying a nightgown w/o getting anything else. So three items cancelled and you want to refund me 13 dollars and no rain check. With this type of customer service I will never shop here again."

"DO NOT BUY FROM KMART ONLINE!! Huge waste of time. The entire reason why I purchased online was to save time. Instead of saving time they wasted 3 times more of my time than if I would have just gone to the store. I ordered 4 pajama sets, they were buy one get one free. Three were one style and the forth was another. Three were scheduled for pick up at one store and the forth at a different store. I received an email that the 3 were ready for pick up but the forth had been canceled. I called the customer service number, waiting 10 minutes to get someone on the line. Then her response to the situation was I apologize but there is nothing we can do the order has been placed, so the 4th pair you simply will not get even though you paid for it.I said I wanted to speak to a supervisor. She put me on hold for 25 minutes then hung up. I called back got put on hold for 15 minutes then got hung up on again.You can imagine how mad I am by this point. When I finally got threw to someone, she told me none of the stores had any type of short sleeve pajamas except one that was very far away. She said she could charge my card for a pajama set and shipping and then credit it and I would see the credit in a week. At this point I do not trust anything they say to me. Right before I agree to do it she says they found the pajama set I want at the location I want. So I said then why was my order canceled. This was a huge waste of time for nothing. I am still on the phone because she states she is not sure how to work out the order because it had been canceled. It has now been 2 1/2 hours and I am still on the phone. I WILL NEVER SHOP AT KMART AGAIN, AND I SUGGEST YOU DO NOT EITHER!!!"

"Do not buy from Kmart online! I bought three items for Christmas gifts from them, the first one that came was not the item I ordered at all, the second was but was not the style I ordered, the third never came! I'm still trying to get everything situated for them to find the item or replace it. The first item I had returned to the store 4 days ago and still have not returned my refund! I will never order fromthem again!"

"I placed an order online for in store pick up, for three small items. It has been over an hour now since I have received an email that the items were ready for pick up. The store is now closed and I have to wait until tomorrow to pick them up. Other places I have received an email within minutes that my items were ready. Not happy about this, and will not do an in-store pick up again."

"this is only one order out of about 8.i buy and sell on ebay.i bought 5 of the snowman inflatable with a popcorn maker.and sold an addition al 7 on ebay.everyone recieved the wrong item.i am still in the process of recieving the items back.but trying to be a good seller i reordered all of the items and they again sent everyone the wrong items.also when i first purchased these items they were on sale.so i thought they would just replace the items.but kmart said i had to reorder these items pay the increased price and they would refund the difference(which i still have not gotten).the kmart.com customer service people have hung up on me more than once.and as mad as i am i did not say anything to be hung up on.i just tried to explain what was going on.i have tried to email the corporate office even,and the only response i have gotten is a copy and paste letter they send to everyone.they doot care about their customers one bitbottom line do not order anything from them,it is fine if you get the right product,but if you don't they do not care at all.they have over 600 complaints at www.consumer affairs.com if you do not want to take my word for it.i am trying to get a class action lawsuit filed if i can get enough people for it.if you want to order from them,save this post so you can be in it too."

"Update: Kmart has resolved my complaint since I first wrote a review. Perhaps they are making improvements to their approach to customer service. I was issued a refund for the erroneously shipped item without having to return them to a store. In fact, I was told to keep the item which I've donated to Goodwill---I couldn't wear the shoes, and I'm sure someone will appreciate them.

I took a risk and spent the refund back at Kmart.com and they comp'ed the shipping charge on my new purchase. I'm pretty happy with how they handled my case. I hope others are able to get satisfactory responses to issues with Kmart.

My experience seem par for the course after seeing the other reviews. I ordered several items including a pair of shoes. They sent me some extra wide shoes; I ordered medium width. I doubled checked the product number in my order to be sure the error was not mine. The error was theirs.

I'm told the only option for exchange is to go to a physical store. They'll let me return them if I pay for the shipping.

I'm not going to pay these charges. They sent the wrong item. I do a lot of online shopping, and no decent online store requires the customer to pay to return items received in error. These days most online merchants will provide a return shipping label even when no error was made on their part.

Kmart has lost another customer. It's unfortunate that this company can't seem to figure it out. "

"My experience with K-mart was chaotic and still hasn't been resolved. I ordered an A/C Unit online and they told me it would arrive in two days. On the third day I called Kmart to ask what happened with my order and they said that the payment hasn't been processed yet so the unit hasn't been shipped yet. And it wont arrive for another 3-5 days. I told them just cancel the order and I would find some way to get an A/C from a physical location, which I did that same day. The next day I get a email saying that the A/C had been successfully shipped and had been received by the customer. Turns out they shipped it to the wrong address even after I canceled it. I called and they told me I had to go pick up the A/C from the location they shipped it to and bring back to the store if I wanted a refund.....Still haven't got a refund, next time I'll just use Walmart."

"I used to shop happily with Kmart and the associated businesses like Sears both online and off. Unfortunately, my recent experiences have permanently changed that. My last order placed, was not even showing as processed by the projected delivery date. When I inquired they told me it would take a week to figure out what was going on. I told them to cancel the order because I wouldn't be available to take delivery by the time they figured things out and corrected the issue. They ignored it. I then sent feedback to the website describing my experience. They replied saying that they would try to cancel my order, that I would receive notification if they were successful, but that if not, I'd have to return the items I would be unable to receive. Now the week is up and I have yet to receive any follow up on either the research they were supposedly doing or the status of my return request. I've had better luck buying products from dodgy Chinese e-retailers. Avoid dealing with these scammers."

"Kmart is one of those stores that just could not turn the corner of the digital age. The digitization of items, the quick turn-around and flexibility of a well-designed online presence simply does not exist for Kmart. This is going to be a long review, so I'll give you the summary first:

I would strongly suggest to order from any other site rather than Kmart.com. If you are here because you already ordered and having problems with their customer service, the only thing I can offer you is my condolences.


Let me start here. On every RR review you are asked to give your order #, in Kmart's case this is like treading on one's corns. I talked to several Kmart employees both online and in-store and they could not even locate my invoice. I had the original invoice printed and the one that the product came with, nobody in the store could either- locate the product, locate UPC of the product, locate my invoice or locate my order by name and date. I was on hold on the phone for over an hour with the online store representative but even after that they could not even give me the right _information_ on how to return the item.
I have to mention that the actual store and on-line employees are very nice and polite, it seems like they are just heading a brick wall when it comes to Kmart's computer system and they are rendered useless as much as their are giving it their best effort, but still coming up with nothing.
The have apologizes numerous times to me, sent me to a UPS store (which was entirely NOT necessary since they sent the UPS to ME) then apologized again but issue is still not resolved. I am down $92 and nothing in the horizon exist to hint to me that this money will be refunded.

Website quality- I would describe the website as mediocre. It is not the worst I've seen, but also doesn't stand up to well managed sites, even in their own category such as Home-Depot or Sears. I don't really understand why Kmart site was not joined with Sears.com since the products are similar and similarly priced (the products on kmart are "on sale" in sears.com most of the times)
Product quality- The product sent by Kmart are actually good, they ship quickly and are as described (I make the safe assumption that the few 5-star ratings of this store due to this category tested in vacuum)
Customer service- Ohh, where do I begin? the inability to locate an invoice, the fact that they advertise that you can return to the store, but in many cases you cannot. The fact that the employees are overloaded with customers that have crazy demands and therefore they cannot deal with some of the reasonable requests coming from loyal customers... this list can go on and on. To read some other examples, just look at the various other reviews.

Bottom line is, if you plan on buying an item and you are 100% sure you will never want to return, question the price of the item even if it's defective- you may go ahead, but I will be darned if I can't say I warned you. PLEASE STAY AWAY.

EDIT: I am upgrading to 2 stars since I did eventually get the refund after 2 weeks and numerous emails to support."

"i shop K-Mart on-line alot and i've always received my stuff always in a timely matter. I am very satisfied with the services from K-Mart"

"I ordered a couch from their online store over a month ago and still have not received it! I was told it would be here 2 weeks ago, and here I am still couchless. I have contacted their customer support several times, each represenitive gives me a different excuse.. and now they are ignoring me all together. They sure had no problem taking the 700.00 from my account.. would be nice if they were just as hasty at delivering the products.."

"I ordered 4 pair curtains and a matching rug for my kitchen on 2/24/13. They sent an email saying it was shipped. Tracking for UPS says that a label was made, and that's it. They never got the merchandise. Kmart customer service agrees that is correct. It has not 'technically' been shipped yet! Items were supposed to be delivered by March 4. My account online now says that it was delivered, however, the tracking still says that only a label was made. No package was ever shipped!! Calls/emails to customer service only result in being told to wait more time. They have my money and will not ship my items. The curtains are still listed on their site as available and ready to ship by Kmart. This is very misleading. Customer service told me that Kmart doesn't even ship these. A company in NY called 'Achim' ships them. I cannot get a credit back to my gift card until the items arrive, which they will not ever do, because so far, they refuse to ship my paid for order! I am getting more and more frustrated each day with their lack of assistance and will never, ever shop at Kmart or Sears online again. I am a very loyal Kmart shopper, but I am absolutely disgusted with their online inability. I have read many other complaints just like mine and if I had known this sooner, I would have never ordered online from them. If I did this to them, took money and didn't give them their items, they would have me arrested for theft. Ridiculous.
Update: After explaining today to customer service that I was out of patience and will not wait another 7 days, as they were requesting I do, a nice gentleman on the other end of the chat session returned my items and cancelled my order. I received two emails, one for the curtains and one for the rug, that was on the order, confirming this.. however.. since they were paid with a gift card, it says that I will have to wait 7-10 business days for them to reissue a new gift card to me. Let's hope their shipping of this is more timely than their shipping of their items. I will update to let everyone know if and when I ever receive the new gift card with my full refund on it."