"I waited till the last minute ( like most do) to get my needed textbook. It shipped and I received it just in time!"
"I expedited my book and haven’t gotten it yet. My class already started and I’m wondering if and when my book will ever be shipped. "
"Fast, cost effective and easy to get my textbook."
"I ordered books for my daughter. Realized the same day that her teacher changed one of them to online. I emailed right away to cancel the book and was told the book was already pulled for shipping. She received the book today and we did a return. We were charged a 10% restocking fee. It was 11.97 which is not 10% of the book or the total we paid for 4 books. "
“Good morning! We apologize for any inconvenience you have experienced. We do charge a 10% restocking fee and a fee for the UPS return label, which is $7 for the first item and $2 for each additional item added to the shipment. I will be happy to waive the 10% restocking fee as a courtesy to you. If you need any further assistance with your order , please contact customer service at 888-388-9909. Thank you, Kate”
"I needed a book for my son. I shopped around and Knetbooks had the best price and also free shipping!!! We rented the book and he said it was in great condition. Very happy with this company!!!"
"Lowest price, book in great condition and arrived quickly!"
"fast and good service. Good deal"
"The books are in good shape and came well packaged. Am enjoying my reading and acing the exams. Thanks for making this work with my tight budget. "
"I ordered 3 books but only 2 shipped. I was the one that had to reach out to find out where my 3rd book was and a day later I was informed that they didn't have the book and my order was cancelled and I will refunded for that book. This wouldn't be a problem if they had let me know ASAP before me having to reach out to them. I had to rush to order my book somewhere else."
“Good morning! We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. Two of the books you ordered has the availability of “Usually Ships in 2-3 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. If you have any other questions or concerns, please reach out to customer service at 888-388-9909. Thank you -Kate”
"Renting is great & you don't have to spend a ton of money."
"The book wasn’t even a book but hundreds of single pieces of paper wrapped in a small rubber band. "
“Good morning! I have reviewed your order 17464874, this order is for a digital access code. We apologize for any inconvenience or frustration you have experienced. If you need further assistance please contact the customer service team at (859) 209-6958. Thank you, Kate”
"swag money yeehawwwwwwwww"
"I ordered a textbook to rent and it arrived faster than advertised. So glad because it gives me time before my class starts to look over the textbook."
"Textbooks came in on time & I am excited to start the new Fall Semester of College! Thanks Knetbooks!! "
"This was my first book rental, I was very pleased at how quickly it came, the condition of the book and how convenient and simple it was to return."
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning! We apologize for the inconvenience and frustration this must have caused you. The book you ordered has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. Your item was shipped on 08/29/20 and is currently in transit. If you need further assistance, please reach out to customer service at 888-388-9909. Thank you for shopping with Knetbooks. -Kate”