"Great service, first time and every time since!"
"Received my knife as promised and it seems of very fine quality."
"Shipping cost almost as much as the product itself."
"just what I ordered; well packed and quickly shipped. "
"Very nice knife and delivered quickly"
"I recieved the wrong knife. Ordered a 26cm knife and was sent a 23cm wusthof classic. Would like to follow up and resolve this issue, thanks.
Mitchell Carr "
“Mitchell Carr,
We apologize for the inconvenience. We have e-mailed you to resolve this issue. We hope to hear from you soon.”
"Delivered on time. Great knives. Wished you offered initial sharpening."
"Excellent pricing and selection, terrific customer service and speedy shipping. I switched to this company when they were happy to order replacement lids for a couple of my ScanPans -- guess who I have been ordering from ever since? Recommended! "
"RECOMMENDED FOR DEMEYERE Quick, accurate and cheap."
"This was the third item I have purchased from them, and I am very happy with the quality of items and their service. I am inclined to spend more to purchase items that are of a higher quality. Unfortunately, that seems not to include items made in China. I am happy to have such options at the Knife Merchant."
"Great transaction, fast shipping, business as usual"
"Worth it!! I am going to buy my other kitchen stuffs here :) Delivery was excellent. "
"Still haven't gotten my order. "
“Mr. Huerta,
After tracking your package, we see the issue was finally resolved, and that you have received the package. We apologize for the delay caused by the signature requirement. After 3 delivery attempts, we are happy that FedEx was able to arrange for pickup at your local FedEx location to avoid further delay. We hope that you are enjoying your new cookware set.”
"the knives were easy to order and I was very surprised how fast the knives arrived at my home after the order."
"They fulfilled our order as promised; it was fast! Plus, they called to verify the person making the order matched up with the credit card - nice touch! They truly care about doing the right thing; a very stand-up company. If we were located in town, we'd be there all the time. Already talking about our next order with them! Highly recommend!"
A rep from Knife Merchant, KnifeMerchant, has responded:
“Renji Huang,
Unfortunately, this is true for a product in the $10.00 price range. There is just a minimum cost for shipping a product, and we understand your complaint.”