"Ordered a Kodak printer based on the advertised "Lowest Ink Cost" campaign. This review is done based on the company, Kodak, and their advertising.
As an IT Professional, I understand that most companies make their money on ink for their printers. As an IT Professional who fell for unethical advertising schemes, I will never buy another Kodak product again.
Their printer uses color ink in addition to black ink, even when printing black and white. Their printer will therefore not allow me to print a text document when I am out of color ink. The printer is just as much of an ink hog as every other printer.
I hold Kodak's misleading advertising practices against them and as an IT Professional who has learned my lesson, will never use another Kodak product.
I hope to save someone else from making the same mistake.
P.S. HP are junk, too."
"The order number listed is actually for the second printer, which I just found out is refurbished, not new. I made my original purchase in March 2009 of an ESP 9, spending $300 plus shipping, in addition to $200 for a camera. In the past year plus, I have gone through six print heads, the last ones barely lasting a month. Since I made the purchase, I have only printed a grand total of 6 pictures; I generally print draft quality in black so excessive usage is not the issue.
Customer service at Kodak is the worst I have ever seen, having all handled offshore. The technicians, service reps as well as supervisors seem only proficient in spewing the corporate line; they even have difficulty responding about the right product! If one can manage to get through to the corporate office - difficult since they appear to change the number so as to avoid complaints - you still get transferred offshore. The only degree of satisfaction has come from writing the CEO.
I urge all to NOT buy any Kodak printer. All issues take forever to resolve & response is less than adequate, even for issues with cameras. How sad such a long-standing company has fallen to virtually complete failure. A novel concept in the new millennium is customer service; Kodak couldn't get it if you paid them.
UPDATE: I received a third replacement since #2 had a broken hinge, couldn't feed paper, printed black pages for emails. This is a 6150; it couldn't handle a 14-page fax but am giving some time. It uses far less ink than any of the others, a good sign I assume, but am awaiting replacement of tons of ink for the lemons initially sent.
Corporate was the only way to get a response remotely satisfactory. All techs in India, including supervisors, need remedial customer service training, serving only to frustrate me further. What a shame such a long-standing company can't manage to remotely get customer service straight."