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sbl
Verified
5/5

2003-12-22

"Very prompt shipping, and item received quickly. I would buy from Komusa again."

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Verified
5/5

2003-12-22

"I ordered an 1GB kit (512MBX2) PC-3200 400MHz Dual Channel DDR Micron from Komusa on Dec 1st since Komusa had the lowest price on PriceWatch + free platinum silver heat spreaders for the memory modules + free shipping. The order was shipped on Dec 3rd by USPS first class mail, and I got it on Dec 8th. Product was as advertised. Packaging and tracking were excellent. I'd buy from Komusa again."

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Verified
5/5

2003-12-22

"I have to give komusa a good rating here. I ordered a few things from them last month to build a new PC for my brother. Shipping was quick, they shipped them within 24 hours after I placed the order and got an UPS tracking number so I know exactly when the package would arrive.

Anyway, I had made a mistake myself and ordered the wrong part, I emailed them and got an rma # within a few hours. Shipped it back an got a new replacement within 10 days. That's pretty impressive consider other vendors I had dealt with usually take much longer than that. And they dont' charge me any restocking fee for the exchange! Will definately order from them again and recommend them to everyone!!
"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
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Verified
3/5

2003-12-20

"I bought 512mb of Dual Channel PC 4200 DDR standard grade memory on December 11. They shipped by US mail, which is very slow this time of year and I received it on December 18.

Installed it that evening in Abit IC7 motherboard and installed Windows XP. Many windows corruption errors in running the memory at 400mhz. Downloaded microsoft's memory tester and found that both memory modules failed at 400mhz in dual and single channel mode even with voltage and timing tweaks. No chance of running it at 533 as advertised.

I requested an RMA and have heard from Komusa. They have stated that there will be no restocking fee on a defective part but they will have to test it first; this will still put my new system out of commission for a few weeks (a few days to ship and 15 days to test).

The situation is not as bad as I had originally thought and Komusa is certainly responsive to their customers.
"

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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
4/5

2003-12-20

"Ok... I want to be the one to first apologize to Komusa... the 3 sticks of ram I ordered showed up at my door when I got home from work.... so KOMUSA get's a pat on the back for that :) but as far as CUSTOMER SERVICE and HANDLING the SITUATION, they get LOW MARKS from me... Will I buy from them again? Maybe.. Maybe not, and this is only because they didn't satisfy me as a customer! They did screw up the shipping package, turns out that part of the tracking number had been screwed up which is the reason why U.S.P.S. didn't know what I was talking about. Anyway, KOMUSA is ok to do business with ... I just don't know if I would be doing business with them again after my first experience with them went so awful."

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Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Verified
5/5

2003-12-20

"My ATI Radeon 9600 video card shipped promptly, and I had no problems with the card or the transaction."

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Verified
5/5

2003-12-19

"Great Seller.!.. Good Information before purchase. Quick processing and shipping.!.. Great Product.!.. Thank You"

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Verified
5/5

2003-12-18

"I have purchased RAM from KOMUSA 3-4 times in the past. Never have had a problem with them. Recent purchase was dual channel samsungs at 3200, verified RAM was 3200, and not overclocked like others have said. Quick Shipping A+"

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Verified
5/5

2003-12-18

"I purchased the DDR metal dance pad and was thrilled with the shopping experience. The price was the lowest I could find and the order was processed and shipped quicker than I anticipated."

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Is trustworthy
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
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Verified
1/5

2003-12-17

"Product was not advertised as being low quality, though it easily broke after arrival. When enquired about what can be done, was informed that nothing can be done because it is a physical problem."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
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Web site being easy to use

Verified
2/5

2003-12-16

"Fast service but deceptive pricing. They claimed that the item I bought (an MP3 player) was 77 dollars and that with a coupon code I would get free shipping, but on the receipt it showed that the item was really 69 dollars and that I paid for the shipping anyway- the coupon code was meaningless. I was happy that they shipped the product so fast, but the deceptive pricing left me feeling bitter. I won't trust their pricing again. With so many online merchants to choose from, why deal with wondering if the prices are true?"

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Is trustworthy
Is easy to do business with
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N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2003-12-16

"I ordered 1gig of 3200 memory duel channel it was the komusa house brand. It is fast duel channel is the way to go But I would sugest paying for a name brand. I build computers so I know just abit about them. I installed this memory games are crashing Netscape, and internet explorer so far.

You get what you pay for and I should know that..
"

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Verified
5/5

2003-12-16

"Got what I ordered, and the memory does what it says. Free shipping via US Mail and great prices, not more more I can say. Second purchase; very pleased."

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Verified
5/5

2003-12-16

"Ordered the Kingmax brand memory for my sony vaio (CL 2 PC100 256 MB 144 pin sodimm). They had one of the best prices ($78 vs crucial.com at $108) on pricewatch, and the best rating of those resellers that had a decent price on this item. It arrived in about a week as was expected. It works great, I am happy - no issues at all. As the ebay cliche goes, it was a smooth transaction A+."

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Verified
5/5

2003-12-15

"I thank God that I was able to find out more about this website via ResellerRatings.com. I was teeter-tootering between this website and buyAIB.com and wasn't really sure who to go with b/c it was only a $10 difference. But through ResellerRatings.com I was able to find out that buyAIB.com wasn't the best company to go with and from there the choice was simple. Komusa not only had the cheapest brand-name RAM I could find, but they were also throwing in a free Premium Platinum Silver Heat Spreader with purchase as well as free shipping. The order was placed on a Wednesday morning and was received promptly on a Saturday afternoon via USPS. Not bad for free shipping. I can't complain. I thought at first that it was going to be Free 2-Day FedEX but obviously shipping like that for free would be dreaming. So 3-Day ground via USPS wasn't that bad. One thing that's nice about USPS is that they do deliver on Saturdays whereas the other companies make the delivery rollover until the next business day. Overall, very satisfied and will most likely purchase from them again is this install ends up going smoothly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use