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Return/Replacement policy:
0.00/5


5/5

2003-04-21

"Three words: Great customer service!

I placed an order for a memory stick and later realized that i didn't get free shipping. (I forgot to put the coupon code) I emailed them and got a reply w/i 10 minutes! The agent told me about the coupon code and that he would get rid of the shipping cost for me. You bet he did and i got my stick!
"

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4/5

2003-04-15

"The product ordered was for Major Brand Name memory. Although th ememory came quickly and they honored their free shipping, the SDRAM was a "no name" made in China. I tried to call them this morning, but at 8:15 am my time, they were still closed.

Will try to call later and will update as to how they answer my concern.
"

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4/5

2003-04-12

"I ordered two sticks of 256mb PC3200 ram, and received them in four days total. Their swiftness is impressive. I haven't tested out the speed of the RAM yet, but I have to say I'm a bit suspicious. There is a sticker over the free aluminum heatsink that says "Warranty Void if Removed." I have seen many companies try and pass off MUCH cheaper RAM as PC3200 by putting similar stickers on them. Until I test it however, I am going to assume that it is infact the correct RAM. Overall my expirience was great with Komusa, they emailed me with shipping information, but there was no tracking number. Their prices were very good, and I hope that it is a high quality product."

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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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5/5

2003-03-23

" I decided to buy from Komusa when KnowledgeMicro started jerking me around.

I ordered two 512MB PC3200 (DDR400) Samsung RAM chips. Also ordered two high-quality aluminum RAM sinks. ($173 total)

Free shipping was only for one RAM chip... which is OK considering how cheap they were to begin with. I actually got Samsung RAM modules (some companies give you generic when you specifically purchase a name brand product).

I have yet to fully test the chips with my motherboard, I will update this post once I do.

Shipping was USPS Priority. Packaging was adequate. Overall, very good service / website for a relatively new company. Prices can't be beat.

Update:
RAM works absolutely perfectly and the heatspreaders helped to keep the temperature down.

I highly recommend KOMUSA for future buys.
"

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5/5

2003-03-06

"Ordered over a gig of memory and it works great.
Hope to do business with them again.
I came very fast and had no troubles with shipping or billing.
They had some of the cheapest prices around for brand name memory, and prices are still going down.
Anyway, it's rare to find a positive rating on this site, so I give them an average because it's not like they went above and beyond the call of duty, they simply did what I paid them to do. Although it can be hard to find a company that does that these days over the internet.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process