"Koolance rma service was GREAT! I had a faulty quick disconnect fitting. They process and shipped me a new fitting in sufficent amount of time (~7 businessday) Not only was service quick and courteous they paid for shipping both ways! Not much business that does this in today market."

"Very Pleased with service. Although other companys they deal with suck(UPS,Paypal). I had to reorder 4 times because paypal didn't like my credit card. And then they locked it out on my email address so i just used a secondary one lol. And ups charged me $70 for duties and brokerage. which was over 1/4 of my order amount. Koolance really needs to upgrade there shipping options and pay options."

"Seems like another good water cooling vendor. I've only been dealing with them for a little while though, so time will tell. I like to buy the best of breed parts possible despite having to go all over the place to get them and then put everything together myself, so I don't care for their kit stuff or their non-cutting edge cpu blocks, but they do have a few good water blocks and fittings and such that you simply won't conveniently find elsewhere. Ordering has been painless and shipping has been reasonable. So far, so good. Beats me why my rating only comes out four checkmarks. I'd give them five."

"This is basically a mixed review of Koolance. In all fairness, I have bought their products before including EXOS systems, and they have worked very well. So, even though it was quite expensive I decided to order their newest version of the EXOS-2, the EXOS-2 1050, mine was silver. To start off the unit was probably missing parts. No manual (fortuntly I have installed other EXOS 2 units but even so this amazed me) no tubing at ALL (I was replacing a less powerful unit by another company so could recycle mine at least) and no extra fittings, they usually include 3 or 4 splitters. And no coolant, I did order extra just in case but that was all that was in the box, previous orders had a bottle of coolant, along with if I ordered any extra, the extra. Just the bare minimum to install the unit if one already had coolant and tubing. Well, this should have been a red flag, but I decided to go ahead and install it anyway. Big mistake, the pump in the unit doesn't work either..and yes I know how to properly fill a water cooling unit, be it a DYI kit or an external system like this. So..I am now trying to RMA it back to them with the hopes I can get a refund, given the state of this purchase I'm now leery of accepting a new unit.

Edit: Koolance did reply back with RMA information on Wednesday the 21st, so only a day passed between my RMA request an their e-mail. BUT, they only offer replacement or repairing the item. Not a refund. I will put into the box that a) Many of the components that probably should be in it are missing, and b) That I want a refund, not the unit repaired or replaced. I guess all I can do is hope they read this and comply. Again, as this continues I'll revise both my ratings and post.

Continue edit: Koolance did send a brief note that was also put into my RMA request page that if the unit isn't scratched or dented, they will consider a refund. So there is that. I'll wait on my final edit until they say the unit is returned, and see if they do honor such.

Continue edit: Well, I shipped it back, UPS shows they received the unit May 23rd. As of May 28th, no reply back, and no update on the RMA status. I just wrote Koolance a letter, with hopes they do reply, all I can do right now. I hope they didn't lose it despite the unit making it to their offices.

Final edit: Sorry this is so long. Well, Koolance did after a couple of days say they would refund the money. They have yet to close the RMA ticket, it's currently June 1st. But to their credit, I just checked my credit card online and they have given me credit for the cost of the unit, that shows it happening May 31st. So they did honor my request for a refund after all. I guess I am out shipping back and forth, but I expected that. So, they didn't tell me they did the refund but at least they have done it. (In all fairness May 31st is a Saturday, June 1st this year a Sunday so it could be June 2nd they will send a letter and close the RMA ticket, if they do I'll change this final edit to reflect that). So...they do honor their RMA's, although communication is at times not bad, at times somewhat lacking, and they did need to be reminded after receiving the unit to honor it, albeit just once."

"One of my items that I ordered directly through Koolance was missing parts. This is not the first time that Koolance warehouse shipped incorrect or missing part. They did this to my other order as well through one of their vendors. Forget about using email, contact links, or online RMA form. They DON'T reply email or any sort of digital communications. The best way to get to them is to use your own long distance phone call to them."

"Ordered 3 items. Order process was good. Received items on time. Replacement reservoir and coolant was ok. X850XTPE cooler did not fit as advertised. Called tech support and was told they'd only redesign it to fit if enough people complained about it, then I would get a replacement. I had to modify the cooler on my own to fit the video card."

"Nothing but professional and willing to go out of their way to assist. Fast customer service. This story will make you think twice. I called Infotech to order a cpu spacer for the koolance cooling block p4 775 chip. Put on hold twice and even hung up on. Probably on accident but nonetheless negligent, however the only store that sells koolance local to me. Out of stock even though their website shows it in stock. I was told by an employee that their webstock is not accurate. I called Koolance directly and as always had an awesome experience. The guy actually grabbed the part out of his inventory and had someone deliver it to infotech for me to pickup! 10 minutes delivery time. Very polite customer service and tech support. Even the lady that answered the phone was nice. Try calling any other distributor, let alone manufacturor and there is no comparison. Koolance has the potential to become a great company but unfortunately they need to sever their ties with Infotech , www.infotechnow.com and put out more stock to etailers with good reputations (zipzoomfly.com, newegg.com..etc.etc...) in order to become an industry leader. Infotech has built a bad name for horrible customer service, tech support, sales, business sales, and returns. Thank you Matt!at koolance! "

"I bought some OCZ? BGA Ramsinks for my ATI RADEON 9800 PRO. They shipped very fast and the heatsinks fit nicely.

They are prompt to give you an invoice and a tracking number via e-mail.

I had a very good experience."