"I had ordered a modification for my Tacoma online, and when I picked it up, the men behind the parts dest were very helpful. They even processed the pickup while their computer system was down. "

"Excellent service, no mixups. "

"It took them 5 days to get my order ready . Customer service no help as well . I sent a couple of emails and i never got an answer back . I called one day to ask a question about my order and the person who answered the phone from whole sale part department was so rude and literally told me you called this department if you are not a business and it wasnt me who called the department. The operator transferred my call to them . People here need more training on Customer service and also if the person doesn't like what he is doing he can look for another job that he like ."

"I placed an online order for touchup paint. When I arrive the next day, I was told the order was not ready, however, the touchup paint was literally right behind the counter. I had to go complain to a manager in the service department, who eventually was able to reach another manager in the parts department, and then he handed it to me. The person at the parts counter refused to sell me the part at the online price which was less than half the price. I ended up staying there for over 30 minutes for something that should've taken five minutes."

"The parts department still has not given me an update on more order nor has had it when I've come in to pick it up. It's been over two months for some paint. I will try one last time on Monday before requesting a refund."

"When I got to the building there were only 2 people ahead of me and by the time they help me 35 minutes had passed.
Took me 45 minutes to pick up something that was already ready to be picked up.
"

"The item is not in stock yet, I had called for pick up they said, you will receive an email when your order is available for pickup. But it's show in stock when you do online order."

" I needed quite a few parts for my Toyota Tacoma and Koons Toyota had 25% off parts across-the-board then an additional amount off because of Labor Day and free shipping. I got everything I needed shipped right to my door."

"It was great salesman and the financial team were fantastic"

"Helpful when i called to order parts. Scheduling was easy. And the CS rep kept me abreast while I waited for the service to be completed."

"Read the title. These guys are super informative and helpful."

"Good and fast service. Thank you"

"Ordered weather mats and got great fast delivery "

"Helped me out with parts, fluids & quantities. "

"Great customer service and fast delivery."