"Ordered on 8/8/18; received on 8/10/18. Easy to order and put together"
"all went well placed order got it today went togather good "
"Order was easy to place. Product shipped the next day. We received the product in another day. The ornamental windmill we ordered was of good quality and just as pictured on the website. Very satisfied with this purchase."
"I ordered a tree pod for my daughter's Birthday. It said to allow 5-7 business days for shipping. After 7 business days, the tracking website showed that the item was still waiting for pick-up by the shipping company. I called Kotula's and was on hold for over five minutes. A nice lady answered and needed to put me on hold to look into it further. I was on hold for at least ten minutes again when a man answered (it was as if I was put back into the initial cue). I re-explained my issue and he rudely cut me off and said it would be delivered that same day at 4pm. Well, that was yesterday and no package came. So this rating has to be a one since I still haven't received the product, their customer service was slow and rude and their tracking website doesn't appear to be updating with the same information that the rude customer service rep was able to see. Very disappointed and hope it arrives soon before we have a disappointed Birthday girl, as well. "
"I called the Customer Service line and was surprised to get someone to answer so quick! Not only that the associate was very friendly and helped answer all my questions before I ordered one of their products. I made my purchase online with ease and received my package very promptly. I will be back in the near future! "
"My purchased items were competitively priced (which is the #1 reason I chose Kotula's.) The shipping took 3-times as long as the same item from Wayfair.com;
I know because Wayfair only had 1 of the item remaining in stock and I was forced to buy 2 others (we needed 3 total) of the same item, at the same time, elsewhere (Kotula's).
We never received a tracking number or estimated arrival date, despitey efforts to obtain such information through the Kotula's website.
When the 2 items arrived from Kotula's, one of the boxes was severely battered, including two fist-sized holes through the side of the box exposing our purchased item, and a large amount of extra shipping tape holding the box together (indicating Kotula's knew the box was in bad shape BEFORE they shipped it.)
Overall, I consider my experience with Kotula's as average, at best. Next time, I'll likely pay a little extra for the peace of mind that companies like Amazon, Wayfair, and Overstock seem to provide."
"Have not informed of my bent leg when refrigerated was delivered "
"Just as they said, excellent condition
Outstanding "
"Everything I ordered arrived quickly and exactly as described. It was packaged well and nothing was missing or damaged."
"Received products fast - the items were of good quality at a reasonable price."
"I found them on Google, and found the item I was looking for and placed my order. The next day, they called to verify my order, at 7:10 am my time. I was not very happy about how early they called... I called them back 5 minutes later, stating I missed a call from them. They called me to verify my order, so I verified all the information, and answered all their questions. Seemed like a lot of questions, but I answered them all... They said thank you, and said the order would ship out...
5 days later, I was wondering why my order had not shipped yet, so I went back on their website to check the status of my order. The status said order canceled. Fantastic! They canceled my order, did not call me, email me, or in any way let me know that it was canceled.
So, between the time it took to order, time to call them to answer all their questions, and then wait 5 days to find out my order was canceled, needless to say I am not very happy. Was not worth all the trouble to try and save a couple dollars. I would suggest, you not order from them. I should have checked for reviews about their company online prior to ordering. If I would have, I would not have ordered from them. Lesson learned!... "
"Shipping was super fast and the prices were great. The garage door netting was not the greatest quality though. "
"All looks great and received by the promised date!"
"So far so good.. Just got it delivered, now to assemble :) "
"Item arrived promptly and in good order. Most importantly, the price was unbeatable!"