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Verified
5/5

2006-01-19

"I purchased a new Tascam DP01-FX/CD for my son for his band as a Christmas present. After researching online, I found Kraft Music to have the best price (on ebay, they were $100 cheaper than any of the others, plus free shipping!). From the moment I made the purchase, Kraft Music was extremely easy to deal with. Dave answered all my questions in a friendly, professional manner. He made sure the item arrived in time for Christmas, even though the purchase was not made until December 16. It was received by us in perfect condition - well packaged. Dave also helped me afterwards with information on the Tascam Free Stuff With Purchase offers. All in all, I could not have been more pleased with my experience with Kraft Music. I would definitely look to them for future purchases."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-11-30

"Staff is very knowledgeable, helpful and professional. Delivery right on time and product is great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site