"I have tried numerous men's tee shirts. Llbean are the best I have found. I wear the men's traditional fit tees. Only ones I wear. I just wish they still had the olive green color. I will pay the price to get this tee. They just get better with washings. And last! Very well made."
"Don't order from this company, unless you like to wait weeks for your order to ship, and God help you if you do a return expect to wait months to receive your refund. I will never order or do business with LL Bean ever again!"
"I should have read the reviews before purchasing my winter jacket. The fabric was cheap, and wore very quickly . I returned it within the one year window, but L.L. Bean declined to refund my purchase as it was 'worn'. Really? Yes it was worn. Prematurely worn. out. L.L. Bean - you have lost a formerly good customer. For life."
"I have 2 down jackets less than 2 years old , both have broken zippers on both!
LL Bean will not repair or replace.....nothing. So I have $500 worth of feathers.
Thanks.
"
"Just wanted to express my EXTREME dissatisfaction with L.L.Bean.
I purchased some items online, 2 of which I returned because they were made in China. I went to the store to return and was told that even though I paid with a credit card through paypal, they couldn't refund my money to my bank card. I could get a store credit, or wait about a week for a paper check. Nowhere on the website during my purchase was I disclosed this ridiculous policy. It has been a week and I have yet to receive my refund. I called customer service today and was told it actually takes about two weeks. Furthermore, I was told that my order was shipped to a "gift recipient" so that was who the check would be issued to. Also, at no time did I indicate this was a gift. Simply had the order shipped to my husband's place of business. I feel that this is an extremely shady practice on L.L.Bean's part put in place to discourage any returns and force the customer into a store credit by being deterred from waiting for a paper check for their legitimate return/refund.
As a direct result of this experience, I am writing to say I will NEVER buy from L.L.Bean again. One because of the product being made in China and two because of the red tape I have been made to go through for a legitimate return. I intend to share my experience with others and recommend that folks shop elsewhere. Effective immediately, please remove me from all emails and mailing lists for future catalogs.
Shame on L.L.Bean.
"
"Even when it falls within the parameters of their new policy. I will no longer make LL Bean my first and last stop for outerwear. "
"A true story sent back a down jacket. Paul in returns said it was stained. Not true have pics to support the truth. Had three minor stitching issues refused to replace lost $219"
"I purchased a shirt from LL Bean. It was too large. So, I ordered a second shirt a size smaller. It fit fine. When I went to return the original shirt, I discovered that they would be deducting a $6.50 shipping charge from my refund.
There are too many other good companies out there with good quality clothing that charge nothing for returns. Oh well they made an additional 6.50 bucks off of me but....lost a customer forever."
"My autistic son received an official letter from LL Bean banning him from shopping there for life because he 'created a scene' when he tried to return hiking boots that he wore TWICE!
He wanted his money back because the waterproofing was defective and his feet got soaked AND a side seam was tearing out. They argued that he bought them 3 months ago and hiking boots should be replaced every 3-6 months. These boots showed no wear whatsoever on the treads and were very clean. He bought them in January when we were in Maine, but didn't wear them until May.
Yes, he lost his temper and swore at the manager before he stormed out. "
"My family have been die hard LL Bean customers for over 40 yrs. Just myself have easily spent $25k+. We know were paying more for quality and the integrity of the name. Fast forward to Christmas 2018....We purchased "wicked good slippers" as a gift for our 12 yr old son. While my wife and I have had our Bean slippers for 12 yrs and wear them nearly everyday, his ripped along the seam in less than 3 months. No problem, that's why we payed $79 bucks for slippers. We know that the LL Bean "Guarantee" states "If you are not 100% satisfied with one of our products, you may return within one year ( recently changed ) of purchase for a refund. So, we made a family trip to the Center Valley PA store where we have been going for yrs to exchange the slippers. The store associate/manager swiftly stated they will not accept the slippers back as the slippers showed of "excessive wear" and "evidence" they were won outside. She then pointed to, what appears to be 2-3 tiny water drop marks on the sheepskin leather ignoring the obvious large rip at the seam. I stated he wears them when he gets out of the shower...isn't that normal? She's says he clearly wears them outside, looks at my 12 yr old son and says to him, right? Well my son looks at me and says I wore them outside to get the mail today. Wait a friggin' minute! Did she just bait my 12 yr old son into this? I love my sons honesty, BUT don't ever speak to my son in an accusatory way and bait him. These slippers have a rubber sole which looks brand new, not even a scratch on the sole. These slippers clearly have pulled from the stitching and the glue from the rubber sole failed. She then stated, " you obviously are not familiar with our return policy" and points to the laminated paper on the counter - "these clearly have excessive wear and our policy states we will not return or exchange." Looking at the slippers, it's quite obvious the LL Bean quality just isn't there anymore. Weak stitching, glue marks and cheap materials. We leave the store in complete shock and decide to contact customer service directly. What a mistake this was! The representative was rude and not helpful in anyway. Such a shame. The great LL Bean has lost touch with what's most important in business - Customer Service. I'll bet the great Leon Leonwood Bean is turning in his grave as the iconic company he founded over 100 yrs ago has broken his promise and faltered his legacy. "
"I have now been screwed by LL Bean twice. It takes them 2-3 weeks to process returns and exchanges (which I've never heard of) and now the coat I needed is backordered until MAY 2019! I ordered the coat mid November thinking I had enough time to make and exchanges that I needed.
Last year the exact same thing happened to me, and the first person I spoke to was very nice and told me I could pick out a different coat at no additional charge. After sending me the wrong replacement coat, they would not exchange it for anything else because everything was more expensive than my original coat (remember, they specifically told me I COULD do just that). What a joke! I'm so upset and COLD!"
"The one star is not a legacy rating. It is a rating based on my most recent experience - an experience that has made me question everything about the company.
A few weeks ago I purchased a small "waxed canvas" tote. It turns out that the description on the website is inaccurate - it isn't waxed canvas, it's a heavy and soft twill which makes it useless as a "tote" because it collapses into a pile...
None of that matters. What matters is that I posted a negative review complete with a picture of the slumping ring of fabric. They notified me that my review was not posted because it didn't meet their review standards. They invited me to resubmit. I could not figure out what part of my review was deemed inappropriate but I rewrote the review, being very careful to avoid insulting language (BTW - it's very hard to review a terrible product without using insulting language). This happened three times.
Finally they posted my review on the 4th try. Two weeks later they pulled it down, this time not notifying me that they had done so.
Bottom line - I now know that LLBean basically refuses to post negative reviews and games their review process so that only positive reviews show up. I will never trust the reviews posted on their site and I will only purchase from them when they are the only option."
"My husband order two pair of shoes and wasn't really happy with either, but one was coming apart after only 5 months. When you pay $200 for a pair of shoes you expect them to last at least a couple years. So I went to their website and found out they claim to stand by their product if returned within the year. I packaged the one pair of shoes up and sent it back.
Got a call a couple weeks later from the return department and she asked me what kind of work my husband does and I told them that he was an electrician. She then said that they would not be refunding the money since they were not worn in the right environment. what????? are you kidding me???? has to be a joke, but it wasn't. Supposedly they are sold as snow shoes and he didn't wear them in the snow. I guess one would have to carry the shoes outside in the snow and then put them on because you can't wear them inside a home to rewire it. Ridiculous. No point arguing since it was obvious they were just looking for an excuse. So much for their wonderful guarantee …..it's about as worthless as their products have become. Never again will I order from them. They lost a 23 year customer."
"I've been a long time Bean customer and have witnessed a steady and rapid decline in product quality, styling, manufacturing and customer service since 2005 but especially in the last two years. What really annoys me is that I remained loyal to them through their recent CEO transition, the inventory upgrade disaster last year and was assured that all these changes were for the better and that they would be able to fulfill orders much faster. I knew this had to be a scripted farce because as it was, I was already receiving my orders 2 or 3 days after placing them AND excellent customer service. How much faster could they get? But they automated, laid off/fired several employees, cut benefits and now everything is slow and I can 'hear' the disappointment and frustration in customer service reps voices now. I feel for them. I don't enjoy looking at their catalogs or their website because they have nothing special and their models look like children that just fell out of bed. I can buy similar styles and quality at big box stores. Same old cheap looking colors, trendy ' bad taste' styles for young adults who want to show cleavage on the trail. I don't want to look like a sloppy trendy jock smothered in spandex and fake vintage distress marks. I like to look like a more refined authentic nature lover. They even removed the button down collar on their flannels and now they look like pajamas. Even with sales that seem to occur frequently now, I can't find anything to buy so my Bean Bucks will be useless. Seems like they are making the same mistake Eddie Bauer did and they lost my business years ago. The only thing I buy from them is pillow cases now and that is just to keep my credit card active."
"I've been a been customer for decades. Today I just had my 3rd or 4th just plain rude experience in the past 5 months with customer service. Whatever happened to that downeast friendliest of LLBean? Sheesh, they are becoming just snotty little penny pinchers who have taken to insulting their customers! I'm done shopping there. "