ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
0.84/5
Customer service:
0.84/5
Return/Replacement policy:
1.04/5


1/5

2022-06-01

Poor Quality

"Ordered a top and bottoms co ord
Absolutely vile
Cheap fabric
Horrible white zip
Should of known better
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-05-18

LORAGAL AMAZING

"Use Loragal a few times. Overall quite impressive. Delivery is very good. No items have gone missing. Packed well. Sooo much choice. Cut and quality of the clothes can b hit n miss, but what do u expect. Can't fault the service I've had at all, would definitely recommend❤"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-05-15

Dirty, cheap and misleading

"I ordered a dress from this store, it took a month to receive it and when I did, it's dirty (looks like mold on the bra area), very cheap and the color looks nothing like the dress the model is wearing. This is why I do not order online...Lesson learned. I will be returning. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-24
A rep from LORAGAL, LORAGAL, has responded:

“Dear friend,
thank you for your feedback!
It's your first time shopping in our store and I'm sorry for the unpleasant experience.
In order to maintain the use effect of the product, we chose this fabric. This will be softer and more delicate.
At the same time, we will give feedback to our factory to improve.
We value every customer's feedback!
If you have any questions, you can contact our customer service email.
We will try our best to help you solve the problem
best wishes”


1/5

2022-04-27

Fraud! Do not purchase from this site!

"I purchased a dress and the dress looks nothing like the product! It is poorly sewn and the material is so cheap! I contacted the customer service and had several emails back and forth. They gave me the options of keeping the dress and get a $25. Gift card. They then said I had to pay to send the dress back with the receipt, but of course it didn’t come with a receipt and if the dress was messed up in any kind of way it would be a problem. Are you kidding me!

Victoria D.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-05-24
A rep from LORAGAL, LORAGAL, has responded:

“Hi,
Thank you very much for your recent order on our website.
You are not satisfied with the product you received, you can tell us specific information or provide pictures to our mailbox, we will feedback to the factory for verification and improvement. Actually the fabrics we use are expensive, but unfortunately not satisfied
We value the customer experience of every client.
We will make every feedback from you have a good solution! , please contact our customer service email
best wishes”


1/5

2022-02-21

I should have listened to my bank when they put the hold on the payment when I first tried to purchase.

"Never received items. Contacted merchant and they were adamant that it left the warehouse. Shipping methods and platforms are fishy. I got got. But I'm hoping my bank can help me out. Trash!"


Rep reply posted 2022-03-23
A rep from LORAGAL, LORAGAL, has responded:

“Hi,
We never fool our customers, please contact us , we'll help you to check tracking number and delivery, thank you.

Regards,
Loragal”


1/5

2022-01-28

FRAUD DO NOT ORDER ANYTHING

"I NEVER GOT ONE ITEM. THIS IS FRAUD
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-03-23
A rep from LORAGAL, LORAGAL, has responded:

“Hi,

Could you let us know what's the issue with us, either our items or delivery or other problem, we're willing to help you and solve, please feel free to email us. Thank you.

Regards,
Loragal”


1/5

2022-01-27

Sent wrong item, refusing return

"I ordered a few things from their website. Received everything, except one item was hot pink instead of grey. I sent them an email with my order number, a screenshot of my order confirmation saying it was grey, and a photo of the item which was hot pink. They only offered store credit or to exchange it. I told them I didn’t like the item anyways (looked very low quality compared to what was on the website), and I wanted to return it, which their website says they do returns.

Then they asked me to send a photo of me wearing it. I told them that I already. Sent them photos. They then sent me a screenshot of my order with it saying I ordered it in the pink, which I most certainly did not. So I have now sent them screenshots of my entire order and nowhere on it does it say I ordered anything pink, I only ordered one of the item, and that item was grey, which I did not receive. I honestly suspect that they edited the photo to make me think I ordered that item. Why would my email from them say one thing and their system say another? Shady business. At this point I’m expecting that I will have to dispute it with my bank.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-01-28
A rep from LORAGAL, LORAGAL, has responded:

“Dear,

Sorry that you got the wrong color, but we wouldn't edit the photo, there might have something wrong about the color.

If you're not satisfied with the item and need refund, we'll help you with that.

Regards,
Loragal”


1/5

2022-01-17

Poor quality merchandise

"The dress and matching bt I ordered arrived so wrinkled it was impossible to smooth out. Loragal ignored my request for return address and offered a small fraction of what I paid to satisfy me. I rejected their offer and finally returned their junk back to them. Waiting for a full refund. Questionable business practices, buyer beware. "


Rep reply posted 2022-01-28
A rep from LORAGAL, LORAGAL, has responded:

“Dear,
It’s possible for garment got wrinkled on delivery because there are so many stuff, hope you understand, have you tried ironing it? If you’re not satisfied we’ll help you refund, we didn’t ignore your request, if you need to return it’s okay with us, we were just offering a solution for your refund, we respect our customer’s thought.

Regards,
Loragal”


1/5

2021-12-21

Order not received

"I never received my order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-03-23
A rep from LORAGAL, LORAGAL, has responded:

“Hi,

Please contact us via support@loragal.com, we'll help you to check the delivery, thank you.

Regards,
Loragal”


1/5

2021-12-06

scam

"I order from them it's been 2months haven't received anything when I try to call number doesn't exist. spend 120 what a sham."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

1/5

2021-11-14

Stole My Money

"I did not receive my item. Now I have to dispute the charge. They stole my money. I will be reporting this company to thre BBB."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-09-25

SAVE your money!!!!

"You WILL NOT RECEIVE WHAT YOU ORDERED. MATERIAL CUT WAS NOTHING LIKE ONLINE PHOTOS AND IT TOOK MONTHS TO ARRIVE."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-05-18

Do Not Buy! Scam and Poor Service

"I wish I could give this company zero stars, as they are unethical and do not adhere to their own conditions and terms. It is obvious that the only 5 star review was written by the company due to the location, the language and verbiage.

I ordered from the site, and then requested a cancellation within their own terms as described on their site:
"If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes."

I sent a message requesting cancellation, to which they confirmed my item was not finish processing and still in production, therefore according to their terms should have been cancelled. When I pointed this out, communicating I didn't ask for a status but a cancellation, they followed up with:

"Dear customer
sorry to hear this news
Your order has been sent out and it is still in transit
We can't control logistics
Unable to cancel the order for you
Please understand"

Not only that, they kept sending this same reply after my rebuttal pointing out them confirming it hadn't been shipped or even processed the first time. This company is shady, unethical, and I wouldn't recommend purchasing from them unless you want poor service or to be scammed.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-02-13

Scam

"Horrible. Please don’t waste your money.... never received my package... emails and phone calls No one answer "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-11-25

Very Satisfying

"It was a very satisfying trade for me in all parts from ordering to delivery. Simple and fast. My dress have good quality at a great price, so this seller is very trustable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges