"I ordered a wood furnace and the shipping was arranged. When I got the call from the freight company it was nothing like the arranged shipping agreement. I ended up having someone pick up the furnace from the freight company. But back to the customer service, they were great, they refunded my freight charge for the shipping issue."
"Didn’t have any hummingbirds in stock and special order led one for me in a timely manor "
“Thank you for your order and review. Hope you enjoy your Humminbird and catch lots of hogs. Take Care and keep warm.”
"The heater I purchased was missing the mounting bracket. I simply called and was assisted right away. The missing bracket was UPS'd to me immediately and I received email confirmation! "
“Thanks for shopping with us and for your kind review. Sorry to hear about your missing part but glad you were taken care of quickly. Hope we can help you again. Take Care and keep warm.”
"L & M supply has a great website that is easy to navigate, their products are great quality and priced right."
“Thanks for shopping with us and for your glowing review. We appreciate your business and hope we can help you again. Take Care and keep warm.”
"Great customer service and courteous customer service. Very helpful "
“Thanks for giving us a chance to help you and hope we can help you again. Take Care and keep warm.”
"Items arrived quick, thanks!"
“Thanks for shopping with us and for your review. We appreciate your business and hope we can help you again. Take Care and keep warm.”
"I received a call from someone at the L & M Store in Grand Rapids to let me know my item # 10955 Renegade Neck Gaiter was not in stock at any L & M Stores, however, Clam had it in stock at their Rogers Store and it could be delivered to my home address and they would waive the shipping fee since it was not in stock at any of the L & M Stores! I was super excited! I received it in a couple days. That is great customer service."
“Thanks for shopping with us and for your very kind review. We appreciate your business and hope we can help you again. Take Care and keep warm.”
"great price and the item arrived fast! I only wish I would have received an e-mail when it shipped or had a way to track it so I could have an idea of when it would arrive."
“Thanks for shopping with us and for your review. We send the tracking number on the email but maybe we had a different email listed. Sorry for the miscommunication. Hope we can help you again. Take Care and keep warm.”
"L&M provided outstanding customer experience, including a well packaged and shipped item (a very large one at that)!"
“Thanks for shopping with us and for your kind review. Hope you have fun out on the big ice. Take Care and keep warm.”
"All departments @ l&m are awesome. Online purchase was easy, customer service is nice and quick access, delivered on time and perfect. Friendly staff and a family store.
I am really happy with my snowblower it’s working as it should be."
“Thank you for shopping with us and for your very kind review. Glad you are enjoying your snowblower. This is a perfect year to put it to use. Take Care and keep warm.”
"Great customer service!!!!!"
“Thank you for your order and review. We appreciate your business and hope we can help you again. Take Care and keep warm.”
"There is a handwritten Thank you on my receipt. "
“Thanks for shopping with us and for your review. We appreciate your business and hope we can help you again. Take Care.”
"L&M Supply's prices are fair and their delivery prompt."
“Thanks for shopping with us and for your review. We appreciate your business and hope we can help you again. Take Care.”
"Good prices but I was left in the dark for a few days before I got confirmation that l&m received my order and then it took two days for them to get back to me about one item being out of stock. "
“Sorry to hear about the delays. We appreciate your business and hope you will give a chance to help you again. Take Care.”
"I purchased a Vexilar sweatshirt .. I'm a small framed female ... 5'2 & 105lbs ... product shown worn by an adult male .. so I ordered a size small thinking it would fit like a men's small but it fits much closer to a youth Lg. Delivery took 11 days. The sweatshirt is very nice and first impression is that it's good quality and i plan to keep it"
“Thank you for your order and review. Sorry to hear that your sweatshirt ran small and took longer than expected to receive. Nice to hear that you liked the item though. We do have people exchange sizes but I don't see any available at this time for that item. Hope you'll give us another chance to serve you in the future. Take Care.”
A rep from L&M Supply, landmsupply1, has responded:
“Thank you for shopping with us and for your review. Sorry to hear that your drop ship shipment didn' work out very well. We appreciate your business and hope we can help you again. Take Care and keep warm.”