"dont buy from Lake Powell Marine Electronics, phil will send you a email right away. confirming your order, but you will never get your parts, and he will never answer a email.but he will take your money! the web site make them look like a large supplyer, but i think its just phil"
"I did order the BoatBuckle G2 retractable transom tie-downs 21st of Oct to my hotel room in NY, where i stayed for 6 nights. I declared how long I am going to stay there and gave clear instructions about the delivery. I received immediately a nice order confirmation from Phil and also an ordertrack link. I checked every day the status from the link and started to worry about the delivery. Then I emailed the last 3 days to their service and sales about the status of my order without getting any answer from them. I am now back in Finland and check my Visa account, there is a reservation of my order amount from Lake Powell Marine Electronics. I am going to contact Visa credit bank to prevent the money transfer to them. So I warn people to do any business with that company."
"I was a little wary at first, based on their more recent ratings, but they do rate very well on Yahoo's network, so I decided to give them a shot. Checkout process was nice and easy. I got a confirmation promptly and the tracking number came in an email a few hours later. I received my parts in just 3 days later. It was one of the better experiences I've had with an online merchant."
"Excellent service, fast shipping, no problems, good communication."
"As far as I can see these folks are the worst on line seller I have ever seen. I ordered mapping software from them on June 2. Today is June 12 and, while I received acknowledgement and billing immediately, I have not received the product. Their link to "track" your order does not lead anywhere. They have no real address or phone number so this must be some guy's garage. Other people seem to have gotten things from them, but my intent is to report them as fraud to the state authorities. If I can ever figure out how to do it I will also report them to the Yahoo Shopping Network who hosts their website and apparently colludes in hiding the identity and real address of this "business". My advice: stay away from these folks. As an earlier reviewer said: it does not happen often, but there is online fraud out there. "
"You usually get what you pay for,with these people you get nothing. Customer service siphons. If you feel lucky, go ahead. No product or response. Do you think their is a reason they do not have a phone#???????
I did get to speak w/ my VISA Representative in India.........
Dave H. "
" I ordered online with nothing from Lake Powell Marine electronics after FIVE E-mails and a phone call I want my PROSINE 2.0 as ordered .
1-24-08 for next day with the extra charge to do so. .Now eight days later and not a word.what a joke ,service non-existing today is the 31 st. and I got nothing!!!
never again."
"I would not buy from Lake Powell Marine Electronics again. After placing my order on 8/23/06 Phil emailed me once that because I used a visa gift card he needed the billing address verified. Although I emailed him several times with the billing address, offered to use a different credit card, and asked him to call me, I got no response. Then I found him on the Utah BBB and Buyers Beware List. I contacted Yahoo Shopping on 10/5 and got the assistance I needed through them."
"Service was excellent. I have never been treated better by an online retailer. I ordered the GPSMAP 60CSX on Thursday morning and received it Friday afternoon. Thanks Phil!"
"These guys are great. Quick responses to questions, great prices. I'd buy from them again in a heartbeat. My 60CSX is on it's way!"
"I echo everything that has been said recently about these guys. I also purchased a 60CSx. Garmin has instituted price fixing. Retailers are not allowed to charge less than Garmin's determined amount. To counteract this anti-competitive pricing, Lake Powell has come up with a creative solution - free overnight shipping and a very nice sized gift card which easily compensates for the difference between what Garmin forces them to charge and what Lake Powell was originally charging. GREAT job. Great pricing and unbeatable customer service. I hope they're prepared for the growth they will no doubt receive thanks to the fabulous way they treat their customers."
"I found myself in the same boat as many other customers trying to preorder the new Garmin GPS map60csx. However, I had found a store that sold them for a few bucks cheaper and went that way. Garmin didn't like the price that all these sellers were using so they demanded that they increase it or else they may lose their dealers license. The company I went through gave me the choice to either cancel my order or pay the almost 100 extra bucks to reorder the product. I canceled because I thought I was not getting a fair price. I read on a geocaching site that Phil at Lake Powell was honoring the presale price so I contacted him and he gave me the price before the increase. I can't say how much I appreciate his action. Not only did he answer my emails quickly but he was thinking about the customer instead of himself. I would not think twice about buying anything from Phil."
"All i have to say is wow. The absolute best customer service i have ever received. My first email to them was at 9:58 pm. I received a response at 10 pm. That was 2 minutes later. Not many companies can provide that kind of help! I ordered at like 10:30 pm and my item shipped the nextday. I will do business with them again!"
"Ordered my Garmin 60csxm from Lake Powell on the 18th of January and received it the 19th of january Phil at Lakepowell was simply awesome. Returned emails and even called me when I gave him my phone number. Best prices and best service that sums it all up. Lake Powell Marine is an Epitome of what a seller should be...... A+++ seller"
"I have been looking to purchase a quality GPS unit for some time. I waited for the new garmin GPSMAP 60csxco come avaliable. When it did, it was time to look for a reputable retailer to buy from. I searched and found lake Powell marine Electronics. I worked with Phil, and I must say I have never experienced better customer service in my life. In a society where customer service is a lost art form, Phil has given me hope that great customer service can still be found. He not only got me the best deal, he provided me with free overnight shipping, when I thought I had found a better deal elsewhere. He assured me that he would make me a satisfied customer no matter what. he achieved that, and I referred him to over 50 people. At last count, over 30 of them made succesful purchases within the last couple of days. Buy in confidence here folks, cause it dosen't get any better than them!"