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Product & services pricing
4.16/5
Chance of future purchase:
3.79/5
Shipping & packaging:
3.64/5
Customer service:
3.93/5
Return/Replacement policy:
3.13/5

Verified
5/5

2021-10-04

Best place for low cost OEM Parts!!!

"Y'all guys save me a ton of money"

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Verified
5/5

2021-09-23

Great place to deal with

"Their prices for parts are very reasonable. Received my parts orders promptly and when i needed to call them for parts help, they were quick to answer the phone and were very knowledgable. They took great care of me and why i keep coming back to them for all of my ford parts orders."

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Verified
3/5

2021-09-12

Need to get better

"Ok…but don’t try to use a different for shipping address versus billing address are they will cancel your order. Plus they need to either package better or have a talk with FedEx, because my package came in horrible condition."

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Verified
1/5

2021-09-09

35$ in shipping ridiculous!

"My part has been in Tracy 3 days now. I can get to Tracy in an hour. But unfortunately my car is broke down and needs this part! I will never order from this place again!"

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Verified
5/5

2021-09-08

Exceptional

"Customer service at Lakeland Ford is awesome and all my orders are correct and timely shipped, Great Job!"

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Verified
5/5

2021-08-09

Got it right!

"I ordered a part from another giant Ford parts place and they sent the wrong part TWICE.
Lakeland communicated with me through out the process, made sure that the part number I was entering into the order system was correct, and visually inspected it to confirm accuracy.
When I got the part, it was correct and I was able to replace the broken one over the weekend.
Fantastic service and attention to detail is why I will submit future orders to Lakeland Ford.
"

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Verified
5/5

2021-08-03

Lakeland Review

"I had a quick and painless experience finding a Bumper Step for a 2009 Ford F-250. I've seen Lakeland Ford out there many times for other vehicles, and I thought I would try it this time. The prices was reasonable, **** well as the shipping cost for an oversized object. It could have been hard to find and ship. but this was easy. Thank you Lakeland Ford!"

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Verified
5/5

2021-07-31

ABS Module

"I was needing a ABS Module for a 2013 Lincoln MKX. Lakeland Ford online parts Department was very customer friendly and knowledgeable plus being the best price and fast delivery.I recommend them to anyone. "

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Verified
5/5

2021-07-22

Great Service

"Helped me identify an obscure part on the interior of my 2016 Mustang and were uber professional throughout. Blew away how I was treated by the local dealer here in Alabama. "

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Verified
4/5

2021-07-18

Problem with the shipping

"My experience with Lakeland Ford was a good one with great prices and excellent service. Will buy from them again. My problem was with the shipping services. My order was shipped from them on July 6th and here its now July 18th and have no idea when my part will make it to me. I know its not Lakeland Fords fault and its the shipper but would have expected it to be delivered faster from Florida to NJ. Oh well sh*t happens. "

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Verified
5/5

2021-07-16

great experience

"shipped in timely manner , just a great experience , will be using Lakeland Ford for future purchases , Thanks Guys/Gals"

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Verified
5/5

2021-07-14

Fast Service

"Got the parts I ordered in a timely manner thank you "

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Verified
5/5

2021-07-04

Awesome Experience

"Top notch all the way. Great customer service."

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Verified
5/5

2021-06-26

Best Price

"They provided the items I needed with the best price."

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Verified
5/5

2021-06-23

Excellent shopping experience and customer service

"I'm a first time customer with Lakeland Ford. I was sincerely impressed with the entire shopping experience. The online parts catalog was easy to navigate. I was able to quickly search and find the right parts, with my VIN, for my Ford Explorer. The parts catalog had easy to understand diagrams of parts, how they fit, associated parts. Pricing was great compared to pricing at so many other Ford dealers. Checkout was smooth.

Customer care communications was fast, professional and courteous. I received prompt updates and feedback at every stage. Their portal enables customers check order status at any time and see email correspondences.

2 parts in my order became unavailable before my order was fully processed. I was notified and given the option to cancel the entire order or proceed without the 2. I proceeded without the 2 parts and had my refund processed and credited in my account in 1 business day; unbelievable (debit for purchase Jun 16, credit for part refund Jun 17). My parts are in transit; shipped Jun 21 to arrive June 24. I'm convinced I'll be happy with what I receive.

I know there is always room for improvement in most processes, but frankly, I can't make any recommendations here. I'm not easily impressed. Great work.

Do you by any chance have a sister company dealing on Toyota and Lexus parts ?
"

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